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someusername
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Slow speed for a week!

Right this started a week ago, my broadband connection (200MB) is running at 1% of its download and upload speeds, I am getting MAX 2Mbps down, this happens on whatever connection is used, wireless or wired.

If I restart the router I get 220mb for about 2 minutes then it drops down to 2 again. Its been doing this for a week.

Online checker says nothing wrong in the area, then on the occasional day they say there is a problem and they are fixed it and then it says fixed but my speed never changes.

Virgin chat as usual is useless, just people saying we have checked your line and its fine, lol it isn't.

So any ideas what is going on?

I have restarted the router, hundreds of times, reset the router, turned it off for over an hour, checked all the cables, checked the cables outside the property.

I have no idea what is happening.

The only thing I can think of is my bill is past due by a week or so, mainly due to being paid a different way now, but normally they cut you off rather than reduce the speed.

So any ideas?

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someusername
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Message 2 of 12
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Re: Slow speed for a week!

Apprently tech say I need a new box, be nice if  I knew that a week ago, its going to take another week to arrvive

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someusername
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Re: Slow speed for a week!

In all honesty I am not sure it is the router, the person on chat just seemed to want to get rid of me, and saying a router will be delivered in a week is a good way to get someone off their back after I have been trying to sort this everyday for a week. How can a router that is 7 months old and never moved just stop working?

Can anyone have a look at my figures and see if they are correct :

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14750000002.737256 qam9
24830000002.737256 qam10
34910000002.237256 qam11
44990000002.537256 qam12
55070000002.737256 qam13
65150000002.237256 qam14
75230000002.737256 qam15
85310000002.737256 qam16
9539000000237256 qam17
105470000002.237256 qam18
115550000002.537256 qam19
125630000001.537256 qam20
13571000000237256 qam21
14579000000237256 qam22
155870000001.237256 qam23
16595000000237256 qam24
176350000001.537256 qam25
186430000001.937256 qam26
19651000000237256 qam27
20659000000237256 qam28
216670000001.737256 qam29
22675000000237256 qam30
236830000002.437256 qam31
246910000001.537256 qam32

 

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.660
2Locked37.640
3Locked37.300
4Locked37.650
5Locked37.660
6Locked37.600
7Locked37.650
8Locked37.650
9Locked37.300
10Locked37.6120
11Locked37.300
12Locked37.600
13Locked37.660
14Locked37.6190
15Locked37.600
16Locked37.600
17Locked37.310
18Locked37.6130
19Locked37.350
20Locked37.350
21Locked37.300
22Locked37.3130
23Locked37.3130
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someusername
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Re: Slow speed for a week!

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-rtsxl20016u+voc-b.cm


Primary Downstream Service Flow
SFID179852
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID179851
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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jbrennand
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Message 5 of 12
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Re: Slow speed for a week!

Those stats are spot on. Post the upstream data and the network logs as well

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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someusername
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Re: Slow speed for a week!

Here they are :

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1394000004.55512064 qam6
2462000004.625512064 qam5
3326000004.5512064 qam7
4258000004.475512064 qam8


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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someusername
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Re: Slow speed for a week!

Network LogTime Priority Description
13/06/2020 10:48:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2020 10:47:18Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2020 10:01:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/06/2020 00:33:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2020 16:36:38noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2020 16:23:58noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2020 15:32:4noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2020 18:22:10noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2020 18:21:56Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2020 14:07:8Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2020 14:07:4criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2020 14:07:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2020 14:07:4criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2020 14:07:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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jbrennand
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Message 8 of 12
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Re: Slow speed for a week!

Stats looking ok to me.
You could try a factory reset again – a lot of the VM techies on here are suggesting it as a first option and it has worked for many customers.

Note that a pinhole reset on a Hub3 can be a bit problematic - so do it EXACTLY this way (not as the VM website says!).

Firstly, make sure the Hub's sticker/card with the two passwords on it is still there and legible or you will be stuffed ! If its not – DON’T DO IT !

With the Hub switched "on", disconnect any ethernet connections and then push in the “reset pin” with the end of a paperclip/thin nail or similar (bigger items like ball point pen ends may not press it in far enough) until you feel it at the “stop point” and hold it there firmly for a "timed" minimum of 60 seconds do NOT restart the Hub after that. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub (it is a six digit numeric one).

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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someusername
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Message 9 of 12
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Re: Slow speed for a week!

Ok thanks, will give that a try

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someusername
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Re: Slow speed for a week!

Still the same as before 😕

It will connect and for the first minute on speedtest it will download at 210Mbps and 20Mbps up, which is what you would expect. Then after a minute, it reduces to 2Mbps and 0.4Mbps

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