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ChrisA2
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Slow speed / fluctuations

Hi can anyone tell me why my upgrade has not yet been applied to my account. I upgraded to M500 from M200 about 8 hours ago and still nothing. And to top it off my speeds aren’t even hitting my original package speed, it’s fluctuating between 10mb to 130mb but constantly, and it’s annoying me now. It’s affecting gaming, and movies. 

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Message 2 of 14
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Re: Slow speed / fluctuations

If your speeds are varying so much it suggests that you are connecting by WiFi, or there is something seriously wrong with your broadband service. 

What speeds do you get with an ethernet connection, which is the only guaranteed speed?

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ChrisA2
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Re: Slow speed / fluctuations

when I connect to Ethernet there’s a difference of 20-30mb. Wirelessly through WiFi I’ve always hit 200-220mb and always steady at around that speed but today it’s been awful, mainly since I upgraded, even though the upgrade isn’t working. 

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Re: Slow speed / fluctuations

If you could connect to your Hub at 192.168.0.1 and copy/paste here the downstream, upstream and network logs, we can see what service you are connected to and if the service is working correctly. 

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ChrisA2
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Re: Slow speed / fluctuations

What do I copy paste into here? Sorry, I’m technical but not that technical. I’m on my router page looking at the upstream/ downstream now 

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ChrisA2
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Re: Slow speed / fluctuations

Screenshot it and put it into here? 

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Re: Slow speed / fluctuations

For each of those three sets of data. Copy as text and then paste into a post here.  Don't screenshot as it will have to pass moderation first. 

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ChrisA2
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Message 8 of 14
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Re: Slow speed / fluctuations

0D20F9B9-3041-4E1A-BEC1-602B975E55EB.png

86DF165D-C5D9-4BC9-A43A-563983053792.png

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ChrisA2
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Re: Slow speed / fluctuations

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1330750000-3.738256 qam25
2218750000-3.738256 qam11
3226750000-3.938256 qam12
4234750000-3.938256 qam13
5242750000-3.938256 qam14
6250750000-440256 qam15
7258750000-4.238256 qam16
8266750000-4.738256 qam17
9274750000-5.538256 qam18
10282750000-638256 qam19
11290750000-5.238256 qam20
12298750000-4.738256 qam21
13306750000-4.438256 qam22
14314750000-440256 qam23
15322750000-3.738256 qam24
16338750000-3.538256 qam26
17346750000-3.738256 qam27
18354750000-3.738256 qam28
19362750000-3.438256 qam29
20370750000-3.240256 qam30
21378750000-338256 qam31
22386750000-340256 qam32
23394750000-3.240256 qam33
24402750000-3.738256 qam34


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.92531151
2Locked38.96425180
3Locked38.910810810
4Locked38.95980537
5Locked38.96537526
6Locked40.36262289
7Locked38.95664355
8Locked38.93623497
9Locked38.92930324
10Locked38.92318255
11Locked38.91065189
12Locked38.9435124
13Locked38.6395128
14Locked40.31847120
15Locked38.92883160
16Locked38.91972132
17Locked38.91199118
18Locked38.91017127
19Locked38.91641137
20Locked40.3887120
21Locked38.9391128
22Locked40.3229104
23Locked40.3217100
24Locked38.923886
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
15370000050.8512064 qam2
26030000050.5512064 qam1
34620004450.5512064 qam3
43940000050.3512064 qam4


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0020
2ATDMA0010
3ATDMA0000
4ATDMA0000
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Message 10 of 14
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Re: Slow speed / fluctuations

Going from those logs, some of the downstream levels are pushing the lower spec limit and the upstream levels are pushing the upper limits.  You may need a technician visit to sort this out. 

What speeds do you get with a device connected by ethernet with no other devices connected? 

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