Virgin Media Community

[ChrisA2]

Hi can anyone tell me why my upgrade has not yet been applied to my account. I upgraded to M500 from M200 about 8 hours ago and still nothing. And to top it off my speeds aren’t even hitting my original package speed, it’s fluctuating between 10mb to 130mb but constantly, and it’s annoying me now. It’s affecting gaming, and movies. 

[jpeg1]

If your speeds are varying so much it suggests that you are connecting by WiFi, or there is something seriously wrong with your broadband service. 

What speeds do you get with an ethernet connection, which is the only guaranteed speed?

[ChrisA2]

when I connect to Ethernet there’s a difference of 20-30mb. Wirelessly through WiFi I’ve always hit 200-220mb and always steady at around that speed but today it’s been awful, mainly since I upgraded, even though the upgrade isn’t working. 

[jpeg1]

If you could connect to your Hub at 192.168.0.1 and copy/paste here the downstream, upstream and network logs, we can see what service you are connected to and if the service is working correctly. 

[ChrisA2]

What do I copy paste into here? Sorry, I’m technical but not that technical. I’m on my router page looking at the upstream/ downstream now 

[ChrisA2]

Screenshot it and put it into here? 

[jpeg1]

For each of those three sets of data. Copy as text and then paste into a post here.  Don't screenshot as it will have to pass moderation first. 

[ChrisA2]

 

 

 

[ChrisA2]

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	-3.7	38	256 qam	25
2	218750000	-3.7	38	256 qam	11
3	226750000	-3.9	38	256 qam	12
4	234750000	-3.9	38	256 qam	13
5	242750000	-3.9	38	256 qam	14
6	250750000	-4	40	256 qam	15
7	258750000	-4.2	38	256 qam	16
8	266750000	-4.7	38	256 qam	17
9	274750000	-5.5	38	256 qam	18
10	282750000	-6	38	256 qam	19
11	290750000	-5.2	38	256 qam	20
12	298750000	-4.7	38	256 qam	21
13	306750000	-4.4	38	256 qam	22
14	314750000	-4	40	256 qam	23
15	322750000	-3.7	38	256 qam	24
16	338750000	-3.5	38	256 qam	26
17	346750000	-3.7	38	256 qam	27
18	354750000	-3.7	38	256 qam	28
19	362750000	-3.4	38	256 qam	29
20	370750000	-3.2	40	256 qam	30
21	378750000	-3	38	256 qam	31
22	386750000	-3	40	256 qam	32
23	394750000	-3.2	40	256 qam	33
24	402750000	-3.7	38	256 qam	34

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	2531	151
2	Locked	38.9	6425	180
3	Locked	38.9	108	10810
4	Locked	38.9	5980	537
5	Locked	38.9	6537	526
6	Locked	40.3	6262	289
7	Locked	38.9	5664	355
8	Locked	38.9	3623	497
9	Locked	38.9	2930	324
10	Locked	38.9	2318	255
11	Locked	38.9	1065	189
12	Locked	38.9	435	124
13	Locked	38.6	395	128
14	Locked	40.3	1847	120
15	Locked	38.9	2883	160
16	Locked	38.9	1972	132
17	Locked	38.9	1199	118
18	Locked	38.9	1017	127
19	Locked	38.9	1641	137
20	Locked	40.3	887	120
21	Locked	38.9	391	128
22	Locked	40.3	229	104
23	Locked	40.3	217	100
24	Locked	38.9	238	86

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	50.8	5120	64 qam	2
2	60300000	50.5	5120	64 qam	1
3	46200044	50.5	5120	64 qam	3
4	39400000	50.3	5120	64 qam	4

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[jpeg1]

Going from those logs, some of the downstream levels are pushing the lower spec limit and the upstream levels are pushing the upper limits.  You may need a technician visit to sort this out. 

What speeds do you get with a device connected by ethernet with no other devices connected?