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nellyb87
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Slow speed downloads

Getting sluggish internet speeds compare to the M200 speed that is advertised which seem to have got worse since the local "upgrade". Reliability has also worsened. I have tried using wifi and wired direct to the hub. The latter has achieved slightly better speeds. I have tried multiple rebooting of hub. The hub is a Super Hub 2ac. I have used Ookla speedtest at various times of day and days of week with wired connection using laptop with Windows 10 and latest versions of both Chrome and Firefox. Maximum ever achieved is 89 Mb/s download and 21 Mb/s upload. More usual download speed is 30-50 Mb/s and sometimes less than 1 Mb/s. Upload speed varies between 10 and 21 Mb/s.

Network log, downstream and upstream channels are as follows.

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked9475000000 Hz256 QAM-2.7 dBmV 36.0 dB280777995
Locked10483000000 Hz256 QAM-2.9 dBmV 36.0 dB536357904
Locked11491000000 Hz256 QAM-3.1 dBmV 35.2 dB2749920589
Locked12499000000 Hz256 QAM-3.0 dBmV 35.4 dB1341410373
Locked13507000000 Hz256 QAM-3.2 dBmV 35.8 dB184368079
Locked14515000000 Hz256 QAM-3.2 dBmV 35.8 dB191978420
Locked15523000000 Hz256 QAM-3.1 dBmV 35.6 dB179059514
Locked16531000000 Hz256 QAM-3.5 dBmV 35.4 dB169248977

 

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked160300000 HzATDMA44.5 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked346200000 HzATDMA43.5 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked439400000 HzATDMA43.5 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked253700000 HzATDMA44.0 dBmV64QAM6400000 Hz5120 Ksym/sec
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Scott_B
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Re: Slow speed downloads

Hi.
Send me a pm with postcode, account number and area code if you know this and I will look into it for you.
To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any of the info I've asked for in this thread as it's public

Thanks Scott

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