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smartie-02
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Slow speed and Volt has made no difference

On Volt M200 Fibre

Latest speedtest below (consistent at this speed)

PING ms 18  DOWNLOAD Mbps 20.24  UPLOAD Mbps 21.23

 Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

266750000

-1.7

38

256 qam

17

2

138750000

-3.2

38

256 qam

1

3

146750000

-3.2

38

256 qam

2

4

154750000

-2.7

38

256 qam

3

5

162750000

-2.2

38

256 qam

4

6

170750000

-2

38

256 qam

5

7

178750000

-1.7

38

256 qam

6

8

186750000

-1.5

38

256 qam

7

9

194750000

-1.9

38

256 qam

8

10

202750000

-1.7

38

256 qam

9

11

210750000

-1.7

38

256 qam

10

12

218750000

-1.5

38

256 qam

11

13

226750000

-1.5

38

256 qam

12

14

234750000

-1.5

38

256 qam

13

15

242750000

-1.7

38

256 qam

14

16

250750000

-1.5

38

256 qam

15

17

258750000

-1.5

38

256 qam

16

18

274750000

-2

38

256 qam

18

19

282750000

-2.2

38

256 qam

19

20

290750000

-1.9

38

256 qam

20

21

298750000

-1.5

38

256 qam

21

22

306750000

-1.2

38

256 qam

22

23

314750000

-0.9

40

256 qam

23

24

322750000

-0.4

38

256 qam

24

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

39400096

46.5

5120

64 qam

3

2

32599922

45.8

5120

64 qam

4

3

46200000

46.8

5120

64 qam

2

4

53700069

48

5120

64 qam

1

 

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

2

0

3

ATDMA

0

0

1

0

4

ATDMA

0

0

0

0

Network Log

Time

Priority

Description

24/11/2021 10:55:48

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/11/2021 05:21:47

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/11/2021 03:52:33

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/11/2021 06:33:28

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/11/2021 20:55:14

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 
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jbrennand
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Re: Slow speed and Volt has made no difference

You are missing a table of Down data - RSErrors.

Can you try a speedtest this way.
-___________________________-

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Zach_R
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Re: Slow speed and Volt has made no difference

Hi @smartie-02,

Thank you for your post and welcome to our community forums. We're here to help.

I'm really sorry to hear you're having some connection speed issues lately. Are these ongoing today? I can see that @jbrennand has also offered some advice on this. Has that helped at all?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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smartie-02
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Re: Slow speed and Volt has made no difference

Will try some of the resolutions suggested next week but in the meantime logged the problem via phone and monitoring speed.

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David_Bn
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Re: Slow speed and Volt has made no difference

Good Morning @smartie-02,

Have you been able to run the speed test with the hub in modem mode as advised by @jbrennand last week?

Kindest regards,

David_Bn

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