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Slow speed - Upgraded form 100 to 350, not even close - Wired connection

Hi, thanks for taking a look.

I have tried to contact Virgin about this but I can't get in touch.

Because of slow internet I upgraded from 100 to 350 last month. But it has not made any difference.

I have tested multiple devices both wired (brand new Cat 7 cable) and over wifi.

Reset my router and moved it into the middle of the room and ran wifi tests right next to it.

All resulting in speeds below 180.

Hope the below helps, if not please let me know what I need to supply?

Thanks a lot

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Re: Slow speed - Upgraded form 100 to 350, not even close - Wired connection

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 187000000 5.5 38 256 qam 7
2 195000000 5 38 256 qam 8
3 203000000 5 38 256 qam 9
4 211000000 4.8 38 256 qam 10
5 219000000 4.5 38 256 qam 11
6 227000000 4.4 38 256 qam 12
7 235000000 4.4 38 256 qam 13
8 243000000 4.3 38 256 qam 14
9 251000000 3.2 38 256 qam 15
10 259000000 4.1 38 256 qam 16
11 267000000 4.3 38 256 qam 17
12 275000000 4.3 38 256 qam 18
13 283000000 4.5 38 256 qam 19
14 291000000 4.4 38 256 qam 20
15 299000000 4.1 38 256 qam 21
16 307000000 4 38 256 qam 22
17 315000000 4 38 256 qam 23
18 323000000 4 38 256 qam 24
19 443000000 2.7 38 256 qam 25
20 451000000 2.9 38 256 qam 26
21 459000000 2.9 38 256 qam 27
22 467000000 2.9 38 256 qam 28
23 475000000 3 38 256 qam 29
24 483000000 2.7 37 256 qam 30


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 16 0
2 Locked 38.6 27 0
3 Locked 38.6 17 0
4 Locked 38.9 27 0
5 Locked 38.9 13 0
6 Locked 38.9 7 0
7 Locked 38.6 5 0
8 Locked 38.9 5 0
9 Locked 38.6 9 0
10 Locked 38.6 7 0
11 Locked 38.6 15 0
12 Locked 38.9 8 0
13 Locked 38.6 8 0
14 Locked 38.6 9 0
15 Locked 38.6 14 0
16 Locked 38.6 12 0
17 Locked 38.6 11 0
18 Locked 38.6 8 0
19 Locked 38.6 4 0
20 Locked 38.6 8 0
21 Locked 38.6 8 0
22 Locked 38.6 8 0
23 Locked 38.6 8 0
24 Locked 37.3 2 0
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Re: Slow speed - Upgraded form 100 to 350, not even close - Wired connection

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 4.15 5120 64 qam 4
2 53700000 4.275 5120 64 qam 2
3 46200000 4.2 5120 64 qam 3
4 60300000 4.275 5120 64 qam 1


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
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Re: Slow speed - Upgraded form 100 to 350, not even close - Wired connection

Network Log
Time Priority Description
11/04/2020 10:19:22 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/04/2020 10:18:25 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/04/2020 05:44:34 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2020 02:11:30 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/04/2020 12:49:13 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/04/2020 21:10:30 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/04/2020 15:32:44 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/04/2020 11:53:25 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/04/2020 22:39:35 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/03/2020 20:19:35 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/03/2020 12:06:33 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/03/2020 08:34:29 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/03/2020 06:30:20 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/03/2020 07:50:19 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/03/2020 10:53:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/03/2020 23:17:37 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/03/2020 18:57:24 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 20:13:48 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 03:21:44 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 08:54:9 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Slow speed - Upgraded form 100 to 350, not even close - Wired connection

Hi, can someone help me with this please? I'm seeing that other people with similar questions posted after mine have been replied to but not me?

Cheers
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Alessandro Volta
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Re: Slow speed - Upgraded form 100 to 350, not even close - Wired connection


@C4S wrote:

Because of slow internet I upgraded from 100 to 350 last month. But it has not made any difference.


But why do you think that! if your speed is slow don't upgrade!

 


@C4S wrote:

All resulting in speeds below 180.


Well at least your speed is above 100Mb now test your speed past mid-night.

 

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Re: Slow speed - Upgraded form 100 to 350, not even close - Wired connection

Those aren't answers to my questions and not helpful.

In reply to your second remark, I have been testing for weeks at all hours of the day and night.
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Re: Slow speed - Upgraded form 100 to 350, not even close - Wired connection

Stats look ok to me - and as you havent said...

Back to first principles. Check your own equipment first and then move on to checking VM’s.

If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "to" the Hub are guaranteed. So, you need to do it directly.... that's on an ethernet cable connected computer/laptop with the Hub in modem mode.

Probably a good idea to do a pinhole reset on the Hub before you start (60 seconds minimum hold time – then don’t restart it) but make sure the Hub sticker with the two passwords on it is present and legible otherwise you will be stuffed !
Leave it 5' or so after that before doing anything.

So as you are expecting >100mbps, make sure that your device has a gigabit network card has the most up to date drivers. Use a new Cat6a/5e ethernet cable (old ones do "fail" and Cat6 is best) to connect it directly to the Hub - which you have first put into modem mode (see VM website for the "how to") this ensures only your one device is connected. Check speeds like that first.

If they are still low - then, boot up your (Windows) device into "safe mode with networking" (to disable any software on it that could be limiting speeds - lots do!). Run your speedtests at speedtest.net (do them on x2 close VM servers) using 2 different browsers - preferably with one of which is a fresh download of one you haven’t previously used (e.g. Firefox, Opera, Safari etc) - there are several reports on here of certain browsers causing speed issues. And a recent one where an xbox in standby was reducing speeds by 50% !

Try that and report back what you get.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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