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Slow speed, T3 time-out errors in HUB log

Plan is M100

But download is only 55Mb, upload 9MB, ping 20ms

Area reference22

HUB in modem mode, PC connection wired

Network LogTime Priority Description
05/11/2020 04:27:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 01:23:57ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 00:54:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 00:53:56criticalTFTP Request Retries exceeded, CM unable to register
05/11/2020 00:53:56criticalTFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 00:53:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 00:52:24criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 00:48:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 00:47:40Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 00:47:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 00:47:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 00:47:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 00:47:35criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 16:08:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 15:24:43ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 15:06:24ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 13:59:25ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 13:48:8ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 13:06:54ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/11/2020 17:25:35ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 2 of 22
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Re: Slow speed, T3 time-out errors in HUB log

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12347500001.937256 qam13
22027500002.437256 qam9
32107500002.237256 qam10
4218750000237256 qam11
52267500001.737256 qam12
62427500001.737256 qam14
72507500001.737256 qam15
82587500001.737256 qam16
92667500001.737256 qam17
102747500001.737256 qam18
11282750000237256 qam19
122907500002.437256 qam20
132987500002.537256 qam21
143067500002.937256 qam22
153147500003.537256 qam23
163227500003.737256 qam24
173307500003.937256 qam25
183707500003.537256 qam26
193787500003.737256 qam27
203867500003.537256 qam28
213947500003.538256 qam29
224027500003.738256 qam30
234107500003.937256 qam31
244187500003.738256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.32010
2Locked37.31090
3Locked37.31780
4Locked37.31300
5Locked37.31600
6Locked37.62000
7Locked37.31540
8Locked37.31650
9Locked37.31300
10Locked37.31320
11Locked37.36790
12Locked37.36940
13Locked37.31460
14Locked37.3670
15Locked37.31200
16Locked37.61210
17Locked37.61270
18Locked37.6670
19Locked37.3540
20Locked37.6350
21Locked38.9440
22Locked38.6370
23Locked37.3960
24Locked38.6710
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Message 3 of 22
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Re: Slow speed, T3 time-out errors in HUB log

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1258000003.975512064 qam4
2394000003.95512064 qam2
3326001273.95512064 qam3
4462000003.925512064 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 4 of 22
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Re: Slow speed, T3 time-out errors in HUB log

My BQM 

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Message 5 of 22
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Re: Slow speed, T3 time-out errors in HUB log

In the first instance try a different ethernet cable.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 6 of 22
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Re: Slow speed, T3 time-out errors in HUB log

Ethernet cable replaced

Now download 100Mb,  but upload just 4-5Mb.

My setup:

Internet - HUB3 - CAT5E 1m - Router Archer C5 - CAT5E 10m - PC

 

And I suppose HUB3 errors aren't related to my ethernet cables.

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Message 7 of 22
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Re: Slow speed, T3 time-out errors in HUB log

What speed do you get without the Archer C5 in the system ?

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 8 of 22
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Re: Slow speed, T3 time-out errors in HUB log

PC direct to HUB 3 gives upload 6-7Mb, with Archer 5-7Mb

Uploads test speeds are not consistent with both configs.

Download tests speeds are more stable

 

Another interesting to point out:

disconnected cable form HUB3 and connected to PC. PC couldn't get DHCP IP address. Had to restart HUB3. Then got IP.

Then got cable back to Archer. And again Archer couldn't get IP adress.

Archer log showed:

161Nov 7 17:56:21DHCPNOTICEDHCPC DHCP Service unavailable, recv no OFFER
160Nov 7 17:56:19DHCPNOTICEDHCPC Send DISCOVER with request ip 82.27.200.86 and unicast flag 1
159Nov 7 17:56:17DHCPNOTICEDHCPC Send DISCOVER with request ip 82.27.200.86 and unicast flag 1
158Nov 7 17:56:13DHCPNOTICEDHCPC Send DISCOVER with request ip 82.27.200.86 and unicast flag 0
157Nov 7 17:56:11DHCPNOTICEDHCPC Send DISCOVER with request ip 82.27.200.86 and unicast flag 0
156Nov 7 17:56:09DHCPNOTICEDHCPC Send DISCOVER with request ip 82.27.200.86 and unicast flag 0
155Nov 7 17:56:09DHCPNOTICEDHCPC perform a DHCP renew
154Nov 7 17:56:07DHCPNOTICEDHCPC Entering released state
153Nov 7 17:55:54DHCPINFOdhcpc_ipc_data_rcv_router 763 : current network type = 0

 

After again restarted HUB3, then Arched got IP address

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Message 9 of 22
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Re: Slow speed, T3 time-out errors in HUB log

Looking at your BQM there are WAN side problems.

You can either call in your problem (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 10 of 22
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Re: Slow speed, T3 time-out errors in HUB log

Thanks.

I'll wait week here as I suppose explaining over the phone is mission imlossible

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