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Slow speed Hub4 1gig

Hi so I have had the new hub4 1gig package since last thursday, 09/07/2020.

since having it our wifi went down from a solid 250-300 mbps, anywhere in the house, to around 20-30 mbps, before hand I was on 350m hub3. if I was to do a speed test on my ipad, or any phone in the house, we get about 103ms ping. even hard wired with a cat6 ethernet cable we get about 350-400mbps with the new hub4? anyone had this issue and got any solutions. 

This link below shows the internet speed I am getting with the new hub4 1gig, on hard wired.

 

https://prnt.sc/tj3k50

 

 

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Re: Slow speed Hub4 1gig

What speed do you get testing here?

 

https://www.google.com/url?sa=t&source=web&rct=j&url=https://samknows.com/realspeed/&ved=2ahUKEwjCxr...

I work for Virgin Media and my posts are my own opinions
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Re: Slow speed Hub4 1gig

This is showing 1000mbps+ but isn't that only to show the speed to the router from VM, not the bottleneck

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Re: Slow speed Hub4 1gig

Yes, this means the fault is likely to be either your equipment or setup rather than the incoming feed

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Re: Slow speed Hub4 1gig

so when you say my equipment or setup, are you referring to my computers/phones, or the hub itself? 

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Re: Slow speed Hub4 1gig

Does the HUB 4 have any config settings related to QOS?

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Re: Slow speed Hub4 1gig

If you are getting 1000+Mb/s on SamKnows built into the HUB4 then you are getting the correct speed to your home then it is going to be lowered by the 1Gb/s LAN Port  on the HUB4 to about 920-940Mb/s after overheads then if you are only getting 300Mb/s max it is your own devices causing that.

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Message 8 of 12
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Re: Slow speed Hub4 1gig

It appears that we are beta testing it 🤢

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Re: Slow speed Hub4 1gig


@sotonsoldier2k8 wrote:

It appears that we are beta testing it 🤢


No it appears no one understands networking...


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Re: Slow speed Hub4 1gig


@carl_pearce wrote:

Does the HUB 4 have any config settings related to QOS?


Nope.

Same feature-less options as the Hub3. 


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