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markrichards7
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Slow m200 broadband

Hi 

So I upgraded my m100 broadband to m100 several months ago and now it's super slow. I have run speed test with a PC connected with cat cable and at best I get 40mb download. Tried phoning 150 but been 2 hours and still not got any answer. Can anyone help please

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MikeRobbo
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Alessandro Volta
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Message 2 of 25
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Re: Slow m200 broadband

What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
MikeRobbo
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Alessandro Volta
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Re: Slow m200 broadband

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
MikeRobbo
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Alessandro Volta
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Re: Slow m200 broadband

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
markrichards7
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Re: Slow m200 broadband

Just checked the download on speetest and its 39Mbps with cable 

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markrichards7
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Re: Slow m200 broadband

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markrichards7
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Re: Slow m200 broadband

Router status
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
451000000
Locked
Ranged Upstream Channel (Hz)
46200024
Locked
Provisioning State
Online
 
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markrichards7
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Re: Slow m200 broadband

Router status
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
14510000004.840256 qam40
22670000005.638256 qam17
3275000000638256 qam18
42830000006.538256 qam19
52910000006.940256 qam20
6299000000738256 qam21
73070000006.540256 qam22
83150000006.438256 qam23
93230000006.540256 qam24
103310000006.540256 qam25
113390000006.538256 qam26
123470000006.538256 qam27
133550000006.340256 qam28
143630000006.340256 qam29
15371000000640256 qam30
163790000006.138256 qam31
17387000000640256 qam32
18395000000640256 qam33
194030000005.440256 qam34
204110000005.538256 qam35
214190000005.138256 qam36
224270000005.540256 qam37
234350000005.140256 qam38
24443000000540256 qam39


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.300
2Locked38.640
3Locked38.650
4Locked38.980
5Locked40.360
6Locked38.950
7Locked40.350
8Locked38.950
9Locked40.360
10Locked40.360
11Locked38.650
12Locked38.970
13Locked40.360
14Locked40.350
15Locked40.340
16Locked38.930
17Locked40.9190
18Locked40.3200
19Locked40.340
20Locked38.950
21Locked38.950
22Locked40.350
23Locked40.340
24Locked40.3150
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markrichards7
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Re: Slow m200 broadband

Router status
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14620002445.5512064 qam3
23939998845.5512064 qam4
35369995245.5512064 qam2
46030002945.5512064 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0000
3ATDMA0010
4ATDMA0000
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markrichards7
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Re: Slow m200 broadband

Router status
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
fd;kfoA,.iyewrkldJKDHSUBsgvca


Primary Downstream Service Flow
SFID11408
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID11407
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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