From what you've posted, the Network log shows nothing too unusual, but there should be 24 downstream channels, and 4 upstream - you appear to only have one of each. You might want to try a pinhole reset of the device, see if that resolves the problem, and check that the cable connections at the wall and the hub are properly made. Assuming it's the usual screw collar connections on the cable, unscrew them, pull the connector out of the socket, then press home again and finger tighten the collar. Resetting the hub takes about ten minutes, and disconnecting the cables will mean the hub takes 5-10 minutes to get its stuff together. But if neither help, which I rather expect, you will probably need a technician visit to fix this. Nothing else you can do.
I advise waiting for the very helpful forum staff to pick this up and advise. If you're a glutton for long waits, crummy voice menus, and slow, pointless questions from people with a poor command of English, then you can try phoning the problem in - and in that case it's usually best to try between 8am and 8:30am.
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