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Slow internet

Hi,

I noticed last night the speed of my 200mbs fibre was as low as 20, this has never happened before.

Could the performance be due to Amazon streaming the liverpool game in 4k resulting in lack of capacity in the network?

I live on the wirral so potentially a lot of views.

 

Thanks

 

Matt

 

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Re: Slow internet

Hi,

 

Thanks for your post on our Community Forum!

 

Sorry to read that you've been having issues with your broadband service. It is quite possible that there was more traffic in your local area when the game as one as of course all set top boxes viewing the game would be streaming.

 

Personally I use an Ethernet cable from my hub directly into the box which makes sure my TV streaming is as smooth as possible in my lounge and I'd personally advise our customers to have the same set up if possible

 

Have you had any speed issues since the game was played?

 

Kindest regards,

 

David_Bn

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Re: Slow internet

I havent had any further issues with my broadband speed. My concern is that if it is local traffic that caused the slow speed the network will only get worse with streaming becoming more popular.  

 

 

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