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BrendanP123
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Slow internet speeds

So my internet speed has been really really slow over the last few weeks, I pay for the M600 package, and I average about 200 down and like 5 up, when I should be averaging like 500-600 down and 30 up 😕

10864918292

deb7b35a8f3f1c8eaf7c7afb394c1ba928edc6ec-03-02-2021

 

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BrendanP123
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Re: Slow internet speeds

Acquired Downstream Channel (Hz)
266750000
Locked
Ranged Upstream Channel (Hz)
46200301
Locked
Provisioning State
Online

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620030146512064 qam3
25370010746.8512064 qam2
36030035347.3512064 qam1
43940005945.5512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00260
2ATDMA0060
3ATDMA0050
4ATDMA0060

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt078+voc-b.cm

 

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BrendanP123
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Re: Slow internet speeds

Downstream bonded channels

12667500001.540256 qam17
2138750000440256 qam1
3146750000440256 qam2
41547500003.540256 qam3
51627500003.440256 qam4
61707500003.240256 qam5
71787500002.940256 qam6
8186750000340256 qam7
91947500003.240256 qam8
102027500002.240256 qam9
112107500001.740256 qam10
122187500002.543256 qam11
132267500002.540256 qam12
142347500001.540256 qam13
152427500000.740256 qam14
162507500001.740256 qam15
172587500000.740256 qam16
182747500000.740256 qam18
192827500001.540256 qam19
202907500000.240256 qam20
21298750000140256 qam21
223067500000.240256 qam22
233147500001.540256 qam23
24322750000-0.540256 qam24

 

 

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BrendanP123
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Re: Slow internet speeds

Downstream bonded channels

1Locked40.93705513
2Locked40.9167590
3Locked40.917193161
4Locked40.91852459
5Locked40.91817815
6Locked40.92112134
7Locked40.32423895
8Locked40.32553241
9Locked40.9260682
10Locked40.330246203
11Locked40.935286323
12Locked43.3311023
13Locked40.33573021
14Locked40.33814432
15Locked40.9442787
16Locked40.3414735
17Locked40.34269716
18Locked40.9458690
19Locked40.3438990
20Locked40.3554959
21Locked40.35247715
22Locked40.35467213
23Locked40.35552714
24Locked40.36954514

 

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BrendanP123
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Re: Slow internet speeds

Still no update.. the upload speed is super bad, I'm getting single digits ;/ can anyone help?!? 

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jbrennand
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Re: Slow internet speeds

See the procedure I just posted in this thread - try it and see what happens.

https://community.virginmedia.com/t5/Speed/t3-timeouts/td-p/4607004

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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BrendanP123
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Re: Slow internet speeds

Tried that, tried doing the test too didn't work ;/

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Emily_G
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Re: Slow internet speeds

Thanks for the post BrendanP123.

 

We can see there's a known area fault that may be affecting your services, we'll pop the information on this below for you.

 

Reference: F008608065

Estimated repair time: 09 MAR 2021 10:00

 

Thanks, Emily.

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