I've had an issue with my download speeds since at least Monday this week. I lost connection for about 30-40 minutes while working from home just before midday and did a speed test after the connection was restored and discovered that I was only getting 30-50mb download when I should be getting around 200mb. The upload speeds seem normal (around 20-22mb) but my download speeds on both wired and wireless devices are less than a 1/4 of what they should be. I've checked the wires are connected properly, rebooted the hub multiple times, performed a couple of factory resets and there has been absolutely no improvement since.
I've called the customer service team and the person I spoke to did a few remote tests and pretty much got me to repeat what I had already tried myself and they could not see a problem on their end and said everything seemed fine which is what it says when I run the test on the website as well. They said they are sending a new cat 6 cable to replace the current cat 5e but I'm doubtful this will help.
For all I know, this problem could have been going on a lot longer than this but it had been a while since I last tested the speed before the connection loss on Monday and the speeds I'm currently getting are still not terrible compared to most so it wasn't easily noticed.
I'm using a Superhub 2/AC and I've included my downstream, upstream and network logs below.
Looking at your stats I would say there are some issues there too many post rs error, and also you are getting T3 timouts,
You have a noisy line, one think I would recommend is to go round and check all the coaxial cables that are connected to your VM equipemnt, make sure they are Finger Tight. Then restart you router so turn it off for 30 secs and then on, and then run a speedtest.net on a wired connection.
Pretty much little difference between cat 5e and 6.
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Welcome to forums, and thank you for your first post.
Thank you for doing all the checks and thank you DJ_Shadow1966 for your help 🙂
I will be more than happy to book an engineer to come and have a look at this for you, I will pop you a private message so I can get some details from you. Just keep your eye out for the purple envelope.
Just a quick update for anyone reading this. VM sent an engineer on Saturday and replaced what was a faulty hub with a brand new hub 3 and everything has been great since. Fantastic service received and my speeds are now in excess of 200mb just as they were before so I'm very happy! Thank you to all. I hope I don't experience any further issues but if I do I know where to come.