Slow download speeds in the evening

[Jarndyce]

I have been getting consistently slow download speeds in the evening.

I should be getting 130mbps - which I can do at certain times of the day, but more often than not, speed is 10-20mbps.

Upload speed appears unaffected - a consistent 20mbps.

This has now been going on for a couple of months.

Is there anything that can be done to fix this? I'm not getting what I'm paying for. Thanks.

[Client62]

To see if there is a service speed issues the link below is a handy test it does 2 things :-

1) Tests the Up/Down speeds over the Virgin Network to the Hub  ( expect a result that reflects your subscription rate )

2) Tests the speed from the Hub to your computer or device.  ( WiFi and the device ability can affect the out come )

https://www.samknows.com/realspeed/

It is always worth a check for local faults : 0800 561 0061
or area faults : https://my.virginmedia.com/faults/service-status

[Jarndyce]

Thank you.

There are no local faults listed. This is a long term issue.

I tried your RealSpeed link, but it gives an error message saying that RealSpeed is not available on this network. I don't use a VPN.

Speedtest works fine. This morning at 10am I was getting 136Mbps. Now (4pm) it's 13Mbps. A tenth of the speed. It's really not good enough.

[jbrennand · Accepted solution]

Lets look at the connection on a BQM it might be informative re. "congestion", etc., - do this....
________________________________________

If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[Client62]

Samknows RealSpeed should work for a Superhub (3/4/5) that is in Router mode.

[Jarndyce]

Thank you, John.

I have set up a monitor.

[Jarndyce]

I have always used my router in modem mode.

[Gareth_L]

Hello Jarndyce.

Thank you very much for joining our Community.
Can I just apologise for intermittent speeds you are getting.
We can run a few tests from here and check on your equipment.
Sadly its not showing anything wrong, So I will need to send you a private message to gain account access and run further tests.
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L