I have been getting consistently slow download speeds in the evening.
I should be getting 130mbps - which I can do at certain times of the day, but more often than not, speed is 10-20mbps.
Upload speed appears unaffected - a consistent 20mbps.
This has now been going on for a couple of months.
Is there anything that can be done to fix this? I'm not getting what I'm paying for. Thanks.
Answered! Go to Answer
To see if there is a service speed issues the link below is a handy test it does 2 things :-
1) Tests the Up/Down speeds over the Virgin Network to the Hub ( expect a result that reflects your subscription rate )
2) Tests the speed from the Hub to your computer or device. ( WiFi and the device ability can affect the out come )
It is always worth a check for local faults : 0800 561 0061
or area faults : https://my.virginmedia.com/faults/service-status
There are no local faults listed. This is a long term issue.
I tried your RealSpeed link, but it gives an error message saying that RealSpeed is not available on this network. I don't use a VPN.
Speedtest works fine. This morning at 10am I was getting 136Mbps. Now (4pm) it's 13Mbps. A tenth of the speed. It's really not good enough.
Thank you very much for joining our Community.
Can I just apologise for intermittent speeds you are getting.
We can run a few tests from here and check on your equipment.
Sadly its not showing anything wrong, So I will need to send you a private message to gain account access and run further tests.
If you can check the purple envelope top right of your screen that would be great.