My download speeds have been cripplingly slow since yesterday - below 0.2 Mpbs - even using an ethernet cable. Upload speeds are more like 3.5 Mbps.
I'm on the M100 Fibre package and usually have speeds more like 80-90 Mbps; I've not made any hardware changes recently.
I have tried the online service fault test several times, but always returns with no problems. I've also tried resetting the Hub, testing different laptops, WiFi devices and cables.
Thanks for your help.
As requested in the Broadband Speed Check post, diagnostic information from my Hub is pasted below (although Network Log omitted due to exceeding message length limit):
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 139000000 | -22.3 | 26 | 256 qam | 1 |
2 | 147000000 | -22 | 26 | 256 qam | 2 |
3 | 155000000 | -21.9 | 27 | 256 qam | 3 |
4 | 163000000 | -21.8 | 27 | 256 qam | 4 |
5 | 171000000 | -21.7 | 27 | 256 qam | 5 |
6 | 179000000 | -21.4 | 27 | 256 qam | 6 |
7 | 187000000 | -21.2 | 27 | 256 qam | 7 |
8 | 195000000 | -21.2 | 28 | 256 qam | 8 |
9 | 203000000 | -21 | 28 | 256 qam | 9 |
10 | 211000000 | -21.2 | 28 | 256 qam | 10 |
11 | 219000000 | -21 | 28 | 256 qam | 11 |
12 | 227000000 | -21 | 28 | 256 qam | 12 |
13 | 235000000 | -21.2 | 28 | 256 qam | 13 |
14 | 243000000 | -21.2 | 28 | 256 qam | 14 |
15 | 251000000 | -21 | 28 | 256 qam | 15 |
16 | 259000000 | -21 | 28 | 256 qam | 16 |
17 | 267000000 | -20.8 | 29 | 256 qam | 17 |
18 | 275000000 | -20.9 | 29 | 256 qam | 18 |
19 | 283000000 | -20.9 | 29 | 256 qam | 19 |
20 | 291000000 | -20.8 | 29 | 256 qam | 20 |
21 | 299000000 | -20.5 | 29 | 256 qam | 21 |
22 | 307000000 | -20.5 | 29 | 256 qam | 22 |
23 | 315000000 | -20.4 | 29 | 256 qam | 23 |
24 | 323000000 | -20.5 | 29 | 256 qam | 24 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 26.4 | 21557722 | 62498418 |
2 | Locked | 26.6 | 38983193 | 45072265 |
3 | Locked | 27.1 | 72437217 | 11554392 |
4 | Locked | 27.3 | 80274089 | 3500706 |
5 | Locked | 27.4 | 81649950 | 1923654 |
6 | Locked | 27.8 | 81824060 | 187462 |
7 | Locked | 27.9 | 81405479 | 117954 |
8 | Locked | 28.2 | 77064614 | 6436 |
9 | Locked | 28.4 | 72292667 | 763 |
10 | Locked | 28.4 | 70765222 | 417 |
11 | Locked | 28.5 | 70045596 | 317 |
12 | Locked | 28.6 | 70066092 | 323 |
13 | Locked | 28.7 | 62699156 | 17 |
14 | Locked | 28.7 | 62882482 | 18 |
15 | Locked | 28.7 | 63079563 | 34 |
16 | Locked | 28.9 | 60563963 | 17 |
17 | Locked | 29 | 52021607 | 1 |
18 | Locked | 29.2 | 47739736 | 1 |
19 | Locked | 29.2 | 45774009 | 0 |
20 | Locked | 29.3 | 42557249 | 0 |
21 | Locked | 29.2 | 48746517 | 1 |
22 | Locked | 29.4 | 39531639 | 0 |
23 | Locked | 29.6 | 35578081 | 0 |
24 | Locked | 29.4 | 38979245 | 0 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 60300000 | 4.9 | 5120 | 64 qam | 1 |
2 | 39400000 | 4.8 | 5120 | 64 qam | 4 |
3 | 46200000 | 4.825 | 5120 | 64 qam | 3 |
4 | 53700000 | 4.85 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |