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Simo
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Slow download speed

L20 Area, Did a speed test, because off buffering streams with netflix on laptop, and I was getting more upload than download (wif fi). Today I'm on my main pc (wired) and the downloads are no better. Max I get is 120mb when I normally get 600 or more. Upload is as expected.

Advise please.

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
363000000
Locked
Ranged Upstream Channel (Hz)
32599998
Locked
Provisioning State
Online
 
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 363000000 -6.7 38 256 qam 25
2 203000000 -3.2 40 256 qam 9
3 211000000 -3.5 40 256 qam 10
4 219000000 -3.7 40 256 qam 11
5 227000000 -4 38 256 qam 12
6 235000000 -4.5 38 256 qam 13
7 243000000 -4.5 38 256 qam 14
8 251000000 -4.7 40 256 qam 15
9 259000000 -4.7 38 256 qam 16
10 267000000 -5 38 256 qam 17
11 275000000 -5 38 256 qam 18
12 283000000 -4.9 40 256 qam 19
13 291000000 -5 38 256 qam 20
14 299000000 -4.7 38 256 qam 21
15 307000000 -4.7 38 256 qam 22
16 315000000 -5 38 256 qam 23
17 323000000 -5.4 38 256 qam 24
18 371000000 -6.5 38 256 qam 26
19 379000000 -7 37 256 qam 27
20 387000000 -7 37 256 qam 28
21 395000000 -7 37 256 qam 29
22 403000000 -7.4 37 256 qam 30
23 411000000 -7.4 37 256 qam 31
24 419000000 -7.7 37 256 qam 32
 
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 141 0
2 Locked 40.3 156 0
3 Locked 40.3 144 0
4 Locked 40.3 211 0
5 Locked 38.9 306 0
6 Locked 38.9 464 0
7 Locked 38.6 443 0
8 Locked 40.3 311 0
9 Locked 38.9 248 0
10 Locked 38.9 180 0
11 Locked 38.9 172 0
12 Locked 40.3 126 0
13 Locked 38.9 149 0
14 Locked 38.9 138 0
15 Locked 38.9 141 0
16 Locked 38.9 103 0
17 Locked 38.9 129 0
18 Locked 38.6 117 0
19 Locked 37.6 151 0
20 Locked 37.6 201 14
21 Locked 37.3 173 0
22 Locked 37.3 171 0
23 Locked 37.3 175 0
24 Locked 37.6 153 0

 

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Simo
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Re: Slow download speed

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32599998 48 5120 64 qam 5
2 39400039 49 5120 64 qam 4
3 46199910 49.5 5120 64 qam 3
4 53700000 51 5120 64 qam 2
 
 
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 2 0
4 ATDMA 0 0 4 0
 
 
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
yewrkldJKDHSUBsgvca69834n
 
Time Priority Description
16/05/2021 08:32:25 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/05/2021 12:17:15 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 18:03:35 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2021 18:03:35 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2021 23:26:51 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2021 23:18:59 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/05/2021 23:18:59 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2021 06:58:19 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2021 01:12:50 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2021 01:12:50 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 23:57:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 13:12:50 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2021 13:12:50 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2021 10:10:21 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2021 01:12:51 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2021 01:12:51 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 10:08:13 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 08:59:13 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 08:59:13 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2021 19:34:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
 
Trace Statistics :  traceroute to www.google.co.uk (142.250.178.3), 30 hops max, 38 byte packets
 1  10.53.35.9 (10.53.35.9)  20.000 ms  10.000 ms  10.000 ms
 2  pres-core-2a-xe-210-0.network.virginmedia.net (80.0.161.97)  20.000 ms  10.000 ms  20.000 ms
 3  *  *  *
 4  tele-ic-9-ae0-0.network.virginmedia.net (62.253.175.22)  20.000 ms  30.000 ms  20.000 ms
 5  72.14.210.114 (72.14.210.114)  30.000 ms  20.000 ms  20.000 ms
 6  *  *  *
 7  142.251.52.142 (142.251.52.142)  20.000 ms  216.239.63.218 (216.239.63.218)  20.000 ms  lhr48s27-in-f3.1e100.net (142.250.178.3)  30.000 ms
Trace complete.
 
I have checked all connections and they are ok.
 
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Laurie_C
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Re: Slow download speed

Hi @Simo,

 

Thanks for getting in touch, and a very warm welcome back to the Community Forum! I'm sorry that you're having some problems with your broadband connection.

 

I'll just need to confirm some details with you via Private Message so that I can take a closer look at this. Please keep an eye out for a purple envelope in the top right corner of your screen.

 

Kind regards,

Laurie

Laurie_C
Forum Team
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