Virgin Media Community

[Trapper1974]

I have recently been upgraded to the M200 broadband speed and am only getting approximately 90Mbps speeds.

Information:

• Hub 2
• Cat 6 cables
• Wired connection
• Factory reset Hub 2 several times
• No broadband service issues in my area according to the service status page

I have attempted to get a Hub Swap free upgrade to the Hub 3 but it won't allow me to do it on the web page and I have been unsuccessful in getting through to anyone via telephone.

Can anyone advise what my next steps should be?

Thanks

[dannylau]

90 meg sounds suspisciously like your PC ports are 10/100 rather than 100/1000  what's the make and model of the PC

[Trapper1974]

All my equipment is gigabit and all my cables are cat 6.

This PC's network connection is the onboard LAN adapter of the MSI X570-A Pro (Realtek 8111H Gigabit LAN Controller)

Previously speeds were in the 100 to 150Mbps range.

[MikeRobbo]

What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Then immediately after …

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?

[Trapper1974]

Apologies for my slow reply. 

Speeds are back to advertised expected speeds for M200 following a factory reset of the Hub. Thank you to those that assisted.