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GZKXBL
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Message 1 of 19
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Slow download speed on the M500 package

Hello everyone my speeds on the M500 package seem to be really slow and I'm not sure what to do

When i do a speed test through ethernet it says I'm getting 510mb download but when I'm downloading stuff on my xbox and pc the maximum speed it's reaching is about 140mb and it won't go up anymore.

These are the same speeds I was getting on the 350 package.

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Aaron2
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Message 2 of 19
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Re: Slow download speed on the M500 package


@GZKXBL wrote:

Hello everyone my speeds on the M500 package seem to be really slow and I'm not sure what to do

When i do a speed test through ethernet it says I'm getting 510mb download but when I'm downloading stuff on my xbox and pc the maximum speed it's reaching is about 140mb and it won't go up anymore.

These are the same speeds I was getting on the 350 package.


On Xbox this can be limited by the Microsoft Servers they use, I personally, even on 1Gig only get about 25MBP/s down which is far below what I should do, on Steam it's usually 80-85MB which is more realistic. On your PC, is it the Windows Store you're downloading from or somewhere else? It does indicate an issue on wherever you're downloading from rather than Virgin as you said yourself that you're getting 510 down on a Speedtest via Ethernet..


** I work for VirginMedia but all opinions posted here are my own.
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GZKXBL
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Message 3 of 19
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Re: Slow download speed on the M500 package

Steam is the main place I'm downloading from. If I get another router and put the hub 3 in modem mode do you think that would make any sort of difference? 

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Anonymous
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Message 4 of 19
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Re: Slow download speed on the M500 package


@GZKXBL wrote:

Steam is the main place I'm downloading from. If I get another router and put the hub 3 in modem mode do you think that would make any sort of difference? 


You are limited by the download servers, not your broadband connection.

A third party router won't make any difference, other than improve wireless signal.

I assume both your PC and Xbox are wired in?

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GZKXBL
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Message 5 of 19
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Re: Slow download speed on the M500 package

Yep they are both wired I was thinking about getting another router because my ping isn't stable aswell

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Anonymous
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Message 6 of 19
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Re: Slow download speed on the M500 package

If you post your router stats we can check the quality of your line:

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).

Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?

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GZKXBL
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Message 7 of 19
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Re: Slow download speed on the M500 package

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12507500000.940256 qam15
21867500001.538256 qam7
31947500001.438256 qam8
42027500001.438256 qam9
52107500001.238256 qam10
62187500001.233256 qam11
7226750000137256 qam12
8234750000140256 qam13
92427500000.738256 qam14
102587500000.738256 qam16
112667500000.940256 qam17
122747500000.740256 qam18
132827500000.740256 qam19
142907500000.738256 qam20
15298750000138256 qam21
163067500001.240256 qam22
17314750000138256 qam23
183227500000.938256 qam24
194027500000.940256 qam25
20410750000138256 qam26
214187500000.740256 qam27
22426750000138256 qam28
234347500000.940256 qam29
244427500000.938256 qam30


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.348894824
2Locked38.9118976644
3Locked38.9251422519
4Locked38.95893312921
5Locked38.91357393639
6Locked33.3884320822289
7Locked37.359372812
8Locked40.330532540
9Locked38.647972764
10Locked38.920032809
11Locked40.3147510647
12Locked40.314712680
13Locked40.312079598
14Locked38.99552665
15Locked38.69739748
16Locked40.312345594
17Locked38.9112311351
18Locked38.910229349
19Locked40.381210881
20Locked38.941810267
21Locked40.344310083
22Locked38.93899755
23Locked40.33359961
24Locked38.940611367
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GZKXBL
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Message 8 of 19
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Re: Slow download speed on the M500 package

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1536999183.575512064 qam6
2394000773.6512064 qam8
3602999893.525512064 qam5
4462000543.575512064 qam7

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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GZKXBL
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Message 9 of 19
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Re: Slow download speed on the M500 package

 

Network LogTime Priority Description
24/09/2020 16:08:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2020 02:52:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2020 19:17:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 16:52:21ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 14:04:26ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 12:07:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 05:40:51ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 02:31:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 01:06:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 01:06:55criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 00:58:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 00:58:24criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2020 22:25:10noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2020 18:29:24ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2020 09:06:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2020 08:25:27ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2020 01:19:5ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 23:34:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 04:00:8ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 23:30:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Anonymous
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Message 10 of 19
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Re: Slow download speed on the M500 package

It does look like you have a SNR issue on one of your downstream channels:

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.348894824
2Locked38.9118976644
3Locked38.9251422519
4Locked38.95893312921
5Locked38.91357393639
6Locked33.3884320822289
7Locked37.359372812
8Locked40.330532540
9Locked38.647972764
10Locked38.920032809
11Locked40.3147510647
12Locked40.314712680
13Locked40.312079598
14Locked38.99552665
15Locked38.69739748
16Locked40.312345594
17Locked38.9112311351
18Locked38.910229349
19Locked40.381210881
20Locked38.941810267
21Locked40.344310083
22Locked38.93899755
23Locked40.33359961
24Locked38.940611367

 

A large number of errors showing.

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