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Slow download speed m200

Hi all I've just signed upto the m200 but when I do a speed test I'm only getting between 21 and 40 mbps surely this isn't right any ideas pleaee 

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Re: Slow download speed m200


@Drewnchan07 wrote:

Hi all I've just signed upto the m200 but when I do a speed test I'm only getting between 21 and 40 mbps surely this isn't right any ideas pleaee 


Wired, wireless, or both?

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Re: Slow download speed m200

On wireless, when I did a speed test on wired it went upto 78. Getting lots of lagging on xbox games but when I connect to my other provider I've got no lagging at all 

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Re: Slow download speed m200


@Drewnchan07 wrote:

On wireless, when I did a speed test on wired it went upto 78. Getting lots of lagging on xbox games but when I connect to my other provider I've got no lagging at all 


Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).

Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?

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Re: Slow download speed m200

Down stream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

133100000010.540256 qam25
22030000008.940256 qam9
32110000008.840256 qam10
42190000008.640256 qam11
52270000008.340256 qam12
62350000008.540256 qam13
72430000008.340256 qam14
82510000008.840256 qam15
9259000000940256 qam16
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Re: Slow download speed m200

Up stream

Router status
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14620000742512064 qam1
22580000042512064 qam4
33259999342512064 qam3
43940000042512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0030
3ATDMA0030
4ATDMA0020
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Re: Slow download speed m200

Network logs

Network LogTime Priority Description
18/11/2020 15:46:23noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2020 15:46:10Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 18:51:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 10:10:23Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 10:10:18criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 10:10:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 10:10:18criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 10:10:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 23:29:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 21:03:47noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2020 17:26:2noticeSW download Successful - Via Config file
16/11/2020 17:23:21noticeSW Download INIT - Via Config file
16/11/2020 01:52:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 08:46:35noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 08:46:35ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 15:13:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 20:54:39noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 20:46:35noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 20:46:35ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 19:47:14noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Slow download speed m200


@Drewnchan07 wrote:

Down stream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

133100000010.540256 qam25
22030000008.940256 qam9
32110000008.840256 qam10
42190000008.640256 qam11
52270000008.340256 qam12
62350000008.540256 qam13
72430000008.340256 qam14
82510000008.840256 qam15
9259000000940256 qam16

You should have 24 downstream channels.

Of the nine you posted one of them is out of spec on power (-6 to +10 is in spec).

Could you post/check the rest?

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Re: Slow download speed m200

Bqm live link

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e987d218a3ffabfe1260e3ef91bbfa1a8e1449e2
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Re: Slow download speed m200

Downstream

Router status
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
133100000010.540256 qam25
22030000008.940256 qam9
32110000008.840256 qam10
42190000008.640256 qam11
52270000008.340256 qam12
62350000008.540256 qam13
72430000008.340256 qam14
82510000008.840256 qam15
9259000000940256 qam16
10267000000940256 qam17
112750000009.540256 qam18
122830000009.640256 qam19
132910000001040256 qam20
1429900000010.540256 qam21
1530700000010.540256 qam22
1631500000010.940256 qam23
1732300000010.540256 qam24
183710000001040256 qam26
1937900000010.440256 qam27
203870000001040256 qam28
213950000001040256 qam29
2240300000010.340256 qam30
234110000009.940256 qam31
244190000001040256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.350
2Locked40.950
3Locked40.360
4Locked40.390
5Locked40.3100
6Locked40.390
7Locked40.370
8Locked40.390
9Locked40.360
10Locked40.3100
11Locked40.380
12Locked40.3100
13Locked40.370
14Locked40.3210
15Locked40.9200
16Locked40.980
17Locked40.380
18Locked40.930
19Locked40.370
20Locked40.980
21Locked40.380
22Locked40.970
23Locked40.310
24Locked40.330
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