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BillyWhizz22
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Slow download speed - Critical error

Hello

Had the router swapped out yesterday by the VM engineer and our speed topped 100mbs 🙂

This morning +- 10Mbs - upload was faster that download test several times.

This error on the router

01/06/2020 22:17:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Tried for 2hrs to get VM to do anything - so raised a formal complaint. Whenever you call they want you to disembowel your network and reboot the router - That's fine for initial testing, but when you had the router replaced and errors on the VM side of the fence it simply needs to be progressed to the techy team.

BTW - upload speed has always been a solid 10mb - always

Thanks

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Scott_B
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Re: Slow download speed - Critical error

Hi.
Send me a pm with postcode, account number and area code if you know this and I will look into it for you.
To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any of the info I've asked for in this thread as it's public

Thanks Scott

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