“Go search it yourself”?
What if someone told you “go fix it yourself”?
You clearly do need to post statistics here as a forum mod has also just asked.
Also the Consumer Rights Act 2015 is mainly for the sale of (physical or digital) goods.
Also you’ve been advised in your other post there is an area fault, reference F008105744.
So until that’s resolved there’s nothing more that can be done and no engineer visits can be arranged.
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