Menu
Reply
Cluddles
  • 4
  • 0
  • 0
Joining in
226 Views
Message 1 of 5
Flag for a moderator

Slow download in evenings

Hi all,

I've been on a M100 Fibre Broadband package for the past year or two, and it's always been pretty fine.

Roughly a week ago, I noticed that downloads, videos and even basic browsing were really chugging in the evening, and I fired off a few speedtests to confirm my suspicions: my download rate was floating around 8-10Mbps.

Every day since, I've noticed the same pattern. I get decent speeds during the day, and then at about 5pm it tanks to sub-10Mbps until 11pm or so when it sorts itself out again.

Tested via ethernet and wifi. Tried rebooting/resetting the hub and all that good stuff. No known service issues in my area.

8401980700b3f9d1b4f76121e6437784b5179543-15-02-2021.png

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8401980700b3f9d1b4f76121e6437784b5...

I'll dump the stats from the router in a bit.

0 Kudos
Reply
jbrennand
  • 20.76K
  • 2.21K
  • 3.68K
Very Insightful Person
Very Insightful Person
222 Views
Message 2 of 5
Flag for a moderator

Re: Slow download in evenings

Looking like overutilisation in the evening period.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Cluddles
  • 4
  • 0
  • 0
Joining in
219 Views
Message 3 of 5
Flag for a moderator

Re: Slow download in evenings

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000009.937256 qam21
2267000000937256 qam17
32750000009.337256 qam18
42830000009.437256 qam19
52910000009.537256 qam20
63070000009.937256 qam22
73150000001037256 qam23
832300000010.137256 qam24
933100000010.337256 qam25
1037100000010.437256 qam26
1137900000010.137256 qam27
1238700000010.337256 qam28
1339500000010.437256 qam29
1440300000010.537256 qam30
154110000001137256 qam31
1641900000010.937256 qam32
174270000001137256 qam33
1843500000010.837256 qam34
1944300000010.937256 qam35
204510000001137256 qam36
2145900000011.137256 qam37
2246700000010.937256 qam38
2347500000010.837256 qam39
244830000001137256 qam40

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.32200
2Locked37.32470
3Locked37.62370
4Locked37.62160
5Locked37.31920
6Locked37.62130
7Locked37.61890
8Locked37.31800
9Locked37.61610
10Locked37.61540
11Locked37.61720
12Locked37.31530
13Locked37.61480
14Locked37.61580
15Locked37.61640
16Locked37.31660
17Locked37.31854
18Locked37.62010
19Locked37.62390
20Locked37.62360
21Locked37.62250
22Locked37.61940
23Locked37.61910
24Locked37.61560

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940005441.5512064 qam8
24620016242.3512064 qam7
32579999439.5512064 qam12
43260000040.8512064 qam11



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0020
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
Cluddles
  • 4
  • 0
  • 0
Joining in
215 Views
Message 4 of 5
Flag for a moderator

Re: Slow download in evenings

Network Log

Time Priority Description

15/02/2021 21:07:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 13:36:31ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 13:13:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 00:23:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 22:18:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 19:48:55noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 19:48:44Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 04:55:55ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 02:31:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 21:37:38noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 21:36:55Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 01:51:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 16:55:55ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 05:09:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 04:55:55ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 01:19:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:14:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 20:14:13ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 20:33:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 00:37:31ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
jbrennand
  • 20.76K
  • 2.21K
  • 3.68K
Very Insightful Person
Very Insightful Person
203 Views
Message 5 of 5
Flag for a moderator

Re: Slow download in evenings

Ah.... your down power levels are too high - the recommended maximum is +10dBmv - most of yours are above that. Looks like it will need an attenyuator fitting at the least. There isn't one laying unused by the coax cabling by any chance that wasn't reconnected?

In any case call it in on 150 (VM Phone) or 0345 454 1111 (any other phone) and see what they say when they test the connection. Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly. Although some people are still reporting getting through fine at other times with no long waits

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue. Or try options 1,1,4,4, “thinking of leaving” - they usually pick those calls up quickly and then transfer you to the appropriate queue (or cut you off !).

You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.

A VM person should pick this up here and respond, but it can take 5-10 days for them to get here.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply