on 10-12-2021 13:39
Noticeable slow download speed again this week. limits around 19-50mbps on m350. Is this a physical fault or just bad luck? Seems symptomatic that I'm approaching the end of my contract...
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | 1.7 | 35 | 256 qam | 25 |
2 | 202750000 | 2.5 | 30 | 256 qam | 9 |
3 | 210750000 | 2.7 | 29 | 256 qam | 10 |
4 | 218750000 | 2.2 | 29 | 256 qam | 11 |
5 | 226750000 | 1.5 | 34 | 256 qam | 12 |
6 | 234750000 | 0.5 | 33 | 256 qam | 13 |
7 | 242750000 | 0.5 | 32 | 256 qam | 14 |
8 | 250750000 | 0 | 34 | 256 qam | 15 |
9 | 258750000 | 0.4 | 36 | 256 qam | 16 |
10 | 266750000 | 1.7 | 36 | 256 qam | 17 |
11 | 274750000 | 1.9 | 38 | 256 qam | 18 |
12 | 282750000 | 0.9 | 38 | 256 qam | 19 |
13 | 290750000 | 0.7 | 38 | 256 qam | 20 |
14 | 298750000 | 2.2 | 37 | 256 qam | 21 |
15 | 306750000 | 2.4 | 35 | 256 qam | 22 |
16 | 314750000 | 1.2 | 34 | 256 qam | 23 |
17 | 322750000 | 0.9 | 34 | 256 qam | 24 |
18 | 338750000 | 2 | 35 | 256 qam | 26 |
19 | 346750000 | 0.5 | 35 | 256 qam | 27 |
20 | 354750000 | 0.2 | 35 | 256 qam | 28 |
21 | 362750000 | 1.5 | 36 | 256 qam | 29 |
22 | 370750000 | 2.4 | 37 | 256 qam | 30 |
23 | 378750000 | 1.2 | 35 | 256 qam | 31 |
24 | 386750000 | 0.5 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 35.7 | 455 | 0 |
2 | Locked | 30 | 21046917 | 168337 |
3 | Locked | 29.4 | 20405299 | 1208059 |
4 | Locked | 29.4 | 19271090 | 58111 |
5 | Locked | 34 | 962892 | 8 |
6 | Locked | 33.7 | 3262539 | 5 |
7 | Locked | 32.9 | 3522147 | 0 |
8 | Locked | 34.3 | 1477801 | 0 |
9 | Locked | 36.6 | 12440 | 0 |
10 | Locked | 36.6 | 23550 | 0 |
11 | Locked | 38.6 | 264 | 0 |
12 | Locked | 38.6 | 2058 | 0 |
13 | Locked | 38.6 | 9 | 0 |
14 | Locked | 37.6 | 9 | 0 |
15 | Locked | 35.5 | 723 | 0 |
16 | Locked | 34.4 | 14585 | 0 |
17 | Locked | 34.4 | 7531 | 0 |
18 | Locked | 35.5 | 736 | 0 |
19 | Locked | 35 | 1332 | 1 |
20 | Locked | 35.7 | 72 | 1 |
21 | Locked | 36.6 | 22 | 0 |
22 | Locked | 37.6 | 2 | 0 |
23 | Locked | 35.5 | 53 | 0 |
24 | Locked | 38.6 | 14 | 0 |
Answered! Go to Answer
on 13-12-2021 18:37
Hi Atomichobo
Thanks for your post
I have had a look at the up and downstream from here and we will need to get a Service Technician out
I have sent you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 10-12-2021 13:40
Upstream
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 50.8 | 5120 | 64 qam | 5 |
2 | 46200000 | 51 | 5120 | 64 qam | 3 |
3 | 39400000 | 50.5 | 5120 | 64 qam | 4 |
4 | 53700000 | 51 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Time Priority Description
10/12/2021 12:15:44 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2021 12:15:32 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2021 12:03:48 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2021 12:03:46 | Error | Service Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2021 12:03:36 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2021 06:16:15 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2021 06:16:7 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2021 04:36:8 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2021 04:36:7 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2021 01:34:58 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2021 01:34:55 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2021 01:33:44 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2021 01:33:24 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2021 01:33:14 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/12/2021 01:33:4 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/12/2021 23:35:9 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/12/2021 23:31:15 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/12/2021 23:31:14 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/12/2021 23:25:15 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/12/2021 23:24:53 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 10-12-2021 16:25
In the last hour it seems to have gone back to advertised speeds, approx 340/350mbps. Weird stuff.
on 11-12-2021 18:44
and down again.
11/12/2021 18:32:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
|
on 13-12-2021 14:20
Time Priority Description
13/12/2021 14:18:39 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/12/2021 14:18:33 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | 1 | 36 | 256 qam | 25 |
2 | 202750000 | 2.2 | 30 | 256 qam | 9 |
3 | 210750000 | 2.5 | 28 | 256 qam | 10 |
4 | 218750000 | 2.2 | 26 | 256 qam | 11 |
5 | 226750000 | 1.4 | 35 | 256 qam | 12 |
6 | 234750000 | -0.2 | 33 | 256 qam | 13 |
7 | 242750000 | 0 | 34 | 256 qam | 14 |
8 | 250750000 | -0.2 | 33 | 256 qam | 15 |
9 | 258750000 | 0.2 | 30 | 256 qam | 16 |
10 | 266750000 | 1 | 32 | 256 qam | 17 |
11 | 274750000 | 1 | 34 | 256 qam | 18 |
12 | 282750000 | 0.2 | 36 | 256 qam | 19 |
13 | 290750000 | 0.2 | 37 | 256 qam | 20 |
14 | 298750000 | 1.5 | 37 | 256 qam | 21 |
15 | 306750000 | 1.9 | 36 | 256 qam | 22 |
16 | 314750000 | 0.9 | 36 | 256 qam | 23 |
17 | 322750000 | 0.4 | 36 | 256 qam | 24 |
18 | 338750000 | 1.5 | 37 | 256 qam | 26 |
19 | 346750000 | 0.2 | 36 | 256 qam | 27 |
20 | 354750000 | 0 | 35 | 256 qam | 28 |
21 | 362750000 | 1 | 37 | 256 qam | 29 |
22 | 370750000 | 2 | 38 | 256 qam | 30 |
23 | 378750000 | 1 | 37 | 256 qam | 31 |
24 | 386750000 | 0.2 | 38 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 36.6 | 493287 | 301 |
2 | Locked | 30.1 | -1825164976 | 218884749 |
3 | Locked | 28.9 | -1517451252 | 76183388 |
4 | Locked | 26.6 | -1309884723 | 434731547 |
5 | Locked | 35 | 88635022 | 1309 |
6 | Locked | 33.8 | 871310869 | 2725 |
7 | Locked | 34.3 | 2023711439 | 4279 |
8 | Locked | 33.8 | -75491545 | 144221454 |
9 | Locked | 30.1 | -883537258 | 2007067 |
10 | Locked | 32.9 | 1285150514 | 399176 |
11 | Locked | 34.3 | 156009468 | 55231 |
12 | Locked | 36.3 | 55698599 | 309 |
13 | Locked | 37.6 | 2535795 | 209 |
14 | Locked | 37.3 | 148905 | 257 |
15 | Locked | 36.6 | 1610477 | 315 |
16 | Locked | 36.6 | 507408 | 428 |
17 | Locked | 36.6 | 198006 | 395 |
18 | Locked | 37.6 | 1232819 | 497 |
19 | Locked | 36.6 | 277271 | 690 |
20 | Locked | 35.5 | 97418 | 736 |
21 | Locked | 37.3 | 59782 | 619 |
22 | Locked | 38.6 | 93313 | 266 |
23 | Locked | 37.3 | 206112 | 1089 |
24 | Locked | 38.6 | 64928 | 348 |
on 13-12-2021 15:55
on 13-12-2021 18:37
Hi Atomichobo
Thanks for your post
I have had a look at the up and downstream from here and we will need to get a Service Technician out
I have sent you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 18-12-2021 09:53
Engineer visit and replacement hub did the job. Full speed now