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Atomichobo
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Slow download, good upload speeds M350

Noticeable slow download speed again this week. limits around 19-50mbps on m350. Is this a physical fault or just bad luck? Seems symptomatic that I'm approaching the end of my contract...

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13307500001.735256 qam25
22027500002.530256 qam9
32107500002.729256 qam10
42187500002.229256 qam11
52267500001.534256 qam12
62347500000.533256 qam13
72427500000.532256 qam14
8250750000034256 qam15
92587500000.436256 qam16
102667500001.736256 qam17
112747500001.938256 qam18
122827500000.938256 qam19
132907500000.738256 qam20
142987500002.237256 qam21
153067500002.435256 qam22
163147500001.234256 qam23
173227500000.934256 qam24
18338750000235256 qam26
193467500000.535256 qam27
203547500000.235256 qam28
213627500001.536256 qam29
223707500002.437256 qam30
233787500001.235256 qam31
243867500000.538256 qam32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked35.74550
2Locked3021046917168337
3Locked29.4204052991208059
4Locked29.41927109058111
5Locked349628928
6Locked33.732625395
7Locked32.935221470
8Locked34.314778010
9Locked36.6124400
10Locked36.6235500
11Locked38.62640
12Locked38.620580
13Locked38.690
14Locked37.690
15Locked35.57230
16Locked34.4145850
17Locked34.475310
18Locked35.57360
19Locked3513321
20Locked35.7721
21Locked36.6220
22Locked37.620
23Locked35.5530
24Locked38.6140

 

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Atomichobo
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Re: Slow download, good upload speeds M350

Upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000050.8512064 qam5
24620000051512064 qam3
33940000050.5512064 qam4
45370000051512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network Log

Time Priority Description

10/12/2021 12:15:44Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2021 12:15:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2021 12:03:48Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2021 12:03:46ErrorService Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2021 12:03:36Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2021 06:16:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2021 06:16:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2021 04:36:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2021 04:36:7Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2021 01:34:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2021 01:34:55Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2021 01:33:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2021 01:33:24Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2021 01:33:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2021 01:33:4Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2021 23:35:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2021 23:31:15Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2021 23:31:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2021 23:25:15Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2021 23:24:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Atomichobo
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Message 3 of 8
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Re: Slow download, good upload speeds M350

In the last hour it seems to have gone back to advertised speeds, approx 340/350mbps. Weird stuff.

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Atomichobo
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Message 4 of 8
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Re: Slow download, good upload speeds M350

and down again.

11/12/2021 18:32:24Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Atomichobo
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Re: Slow download, good upload speeds M350

Time Priority Description

13/12/2021 14:18:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2021 14:18:33Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1330750000136256 qam25
22027500002.230256 qam9
32107500002.528256 qam10
42187500002.226256 qam11
52267500001.435256 qam12
6234750000-0.233256 qam13
7242750000034256 qam14
8250750000-0.233256 qam15
92587500000.230256 qam16
10266750000132256 qam17
11274750000134256 qam18
122827500000.236256 qam19
132907500000.237256 qam20
142987500001.537256 qam21
153067500001.936256 qam22
163147500000.936256 qam23
173227500000.436256 qam24
183387500001.537256 qam26
193467500000.236256 qam27
20354750000035256 qam28
21362750000137256 qam29
22370750000238256 qam30
23378750000137256 qam31
243867500000.238256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.6493287301
2Locked30.1-1825164976218884749
3Locked28.9-151745125276183388
4Locked26.6-1309884723434731547
5Locked35886350221309
6Locked33.88713108692725
7Locked34.320237114394279
8Locked33.8-75491545144221454
9Locked30.1-8835372582007067
10Locked32.91285150514399176
11Locked34.315600946855231
12Locked36.355698599309
13Locked37.62535795209
14Locked37.3148905257
15Locked36.61610477315
16Locked36.6507408428
17Locked36.6198006395
18Locked37.61232819497
19Locked36.6277271690
20Locked35.597418736
21Locked37.359782619
22Locked38.693313266
23Locked37.32061121089
24Locked38.664928348
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lotharmat
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Message 6 of 8
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Re: Slow download, good upload speeds M350

U/S looks broken to me! - Power is too high which could be causing all of these issues!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Gareth_L
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Message 7 of 8
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Helpful Answer

Re: Slow download, good upload speeds M350

Hi Atomichobo

Thanks for your post 

I have had a look at the up and downstream from here and we will need to get a Service Technician out 

I have sent you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

Atomichobo
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Message 8 of 8
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Re: Slow download, good upload speeds M350

Engineer visit and replacement hub did the job. Full speed now 

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