on 05-08-2021 14:18
Hi,
Over the last few weeks, I have been having this problem where my connection drops way below the expected speeds.
It seems to only affect download, as our upload always stays consistent.
I've put below a table of my Speedtest history (i tried to upload a csv but it's not supported), which shows my download dropping from 800-900mbps to 40 or sometimes lower, and that lasts for a few days. It seems to persist through restarts and I've checked all the connections to the wall etc.
Here is a link to the last 3 days of my BQM which also shows for the last few days the average ping seems very high.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/f8a5dac9c7e381db560d5bff07fc72f9f3f6c551-05-08-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/53344a4fa9d105cf4950eac584ea47eb2fb02f9c-04-08-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/f0894838690e7fc8acf9a66afef7dfec96457202-03-08-2021
Please let me know if there's any further information I can provide to help.
Kind regards
Answered! Go to Answer
on 13-08-2021 10:09
Hi fitzy121,
I'm very sorry you didn't get a response to your Private message.
I will send you a message. Please respond to this so we can progress this.
^Martin