Hope you can help. I've recently upgraded to 200mb broadband and I've been getting slow internet all week. Speedtest website is showing between 1 and 30mbs for download and 1-20 mbs for upload depending on the time of day. Ping is 16 (ish). Both laptops in the house are using wifi (no ethernet ports), but the ps4 connected via ethernet is laggy, broken up audio etc.
I've been through all the steps on the website of resetting the router, checking cables are tight, downloading the app to optimise wifi etc.
Router thingys below. Can anyone please help?? Family are all complaining that they can't watch shows, surf the web ect.
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
Ranged Upstream Channel (Hz)
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Unfortunately there's nothing in your hub's status data that indicates any problem with your broadband configuration - power, SNR, modulation, even network log don't indicate anything out of the ordinary.
It is possible that your area is suffer "over-utilisation" where VM have over-sold and their network can't handle the traffic (Covid won't be helping). You might want to set up a Broadband Quality Monitor, and that'll keep track of your connection quality. The data won't show much for the first 24 hours, but after that if you post a link (not a screenshot) to a "shared snapshot" graph, then we can comment on whether there's anything clear in the chart.
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The only accurate way to test speed is using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected.
I know you have said that the PS4 is the only ethernet connected device but games consoles are known to be inaccurate.
Have a look at a >> USB to Ethernet adaptor << and a short length of Cat 6 ethernet cable to test accurately, you might not use it on a day to day basis but they are invaluable for troubleshooting when you come across a problem.