Menu
Reply
Nightshade18
  • 22
  • 0
  • 0
Joining in
692 Views
Message 1 of 28
Flag for a moderator

Slow download & upload

Hello,

 

Hope you can help. I've recently upgraded to 200mb broadband and I've been getting slow internet all week. Speedtest website is showing between 1 and 30mbs for download and 1-20 mbs for upload depending on the time of day. Ping is 16 (ish). Both laptops in the house are using wifi (no ethernet ports), but the ps4 connected via ethernet is laggy, broken up audio etc.

I've been through all the steps on the website of resetting the router, checking cables are tight, downloading the app to optimise wifi etc.

Router thingys below. Can anyone please help?? Family are all complaining that they can't watch shows, surf the web ect.

Many thanks

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
387000000
Locked
Ranged Upstream Channel (Hz)
25800000
Locked
Provisioning State
Online
 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1387000000638256 qam32
22030000008.938256 qam9
32110000008.937256 qam10
42190000008.337256 qam11
52270000008.437256 qam12
62350000008.937256 qam13
72430000009.338256 qam14
8251000000837256 qam15
92590000007.837256 qam16
102670000008.537256 qam17
11275000000938256 qam18
122830000008.538256 qam19
132910000008.138256 qam20
142990000008.637256 qam21
153070000008.938256 qam22
163150000007.637256 qam23
17323000000738256 qam24
183310000007.838256 qam25
193390000007.938256 qam26
203470000007.438256 qam27
213550000006.538256 qam28
223630000006.538256 qam29
233710000006.538256 qam30
243790000006.538256 qam31

 

0 Kudos
Reply
Nightshade18
  • 22
  • 0
  • 0
Joining in
691 Views
Message 2 of 28
Flag for a moderator

Re: Slow download & upload

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1258000004.3512064 qam4
2326000784.35512064 qam3
3394000004.35512064 qam2
4462000004.5512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
UBsgvca69834ncxv9873254k;fg87d



Primary Downstream Service Flow

SFID762
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID761
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
0 Kudos
Reply
Nightshade18
  • 22
  • 0
  • 0
Joining in
689 Views
Message 3 of 28
Flag for a moderator

Re: Slow download & upload

Network Log

Time Priority Description

17/08/2020 15:45:23noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2020 15:44:25Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2020 02:58:50noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2020 02:58:50ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2020 23:04:8ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2020 20:36:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2020 11:20:14ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2020 02:29:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 19:41:42ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 00:28:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2020 04:01:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2020 00:58:25Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2020 00:57:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2020 00:57:17Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2020 00:56:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2020 00:56:21Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2020 00:55:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2020 00:55:7Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2020 00:53:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/08/2020 00:39:49criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Andrew-G
  • 6.15K
  • 1.08K
  • 2.62K
Very Insightful Person
Very Insightful Person
622 Views
Message 4 of 28
Flag for a moderator

Re: Slow download & upload

Unfortunately there's nothing in your hub's status data that indicates any problem with your broadband configuration - power, SNR, modulation, even network log don't indicate anything out of the ordinary.  

It is possible that your area is suffer "over-utilisation" where VM have over-sold and their network can't handle the traffic (Covid won't be helping).  You might want to set up a Broadband Quality Monitor, and that'll keep track of your connection quality.  The data won't show much for the first 24 hours, but after that if you post a link (not a screenshot) to a "shared snapshot" graph, then we can comment on whether there's anything clear in the chart.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Nightshade18
  • 22
  • 0
  • 0
Joining in
612 Views
Message 5 of 28
Flag for a moderator

Re: Slow download & upload

Thank you, I will set that up and post back in 24 hours or so.

This is probably a stupid question, but am I right in thinking that the 200mb package should show something close to 200 on the speedtest website under download?

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
609 Views
Message 6 of 28
Flag for a moderator

Re: Slow download & upload

The only accurate way to test speed is using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected.

I know you have said that the PS4 is the only ethernet connected device but games consoles are known to be inaccurate.

Have a look at a >> USB to Ethernet adaptor << and a short length of Cat 6 ethernet cable to test accurately, you might not use it on a day to day basis but they are invaluable for troubleshooting when you come across a problem.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Nightshade18
  • 22
  • 0
  • 0
Joining in
579 Views
Message 7 of 28
Flag for a moderator

Re: Slow download & upload

My BQM 

Just under 24 hours. Still having problems with video calls freezing, online gaming etc.

Thanks for any help guys

 

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
573 Views
Message 8 of 28
Flag for a moderator

Re: Slow download & upload


@Nightshade18 wrote:

My BQM 

Just under 24 hours. Still having problems with video calls freezing, online gaming etc.

Thanks for any help guys

 


Your BQM Link is linking back to this thread.

Have you tried any speed tests using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Nightshade18
  • 22
  • 0
  • 0
Joining in
554 Views
Message 9 of 28
Flag for a moderator

Re: Slow download & upload

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/e38f9a6eb2195ab4e7ed8c90ce9fc2137db7b589">My Broadband Ping</a>

My BQM 

Oops, try this one

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
542 Views
Message 10 of 28
Flag for a moderator

Re: Slow download & upload

Have you tried testing with a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply