Menu
Reply
Highlighted
  • 36
  • 0
  • 3
On our wavelength
262 Views
Message 1 of 4
Flag for a moderator

Slow download NE32

I'm on the 350 package but for the past 5 days it's been erratic and today I'm only getting a download speed of 35mbps, upload is fine. The network log is full of warnings and a few criticals.

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000001.238256 qam21
2139000000-237256 qam1
3147000000-237256 qam2
4155000000-1.237256 qam3
5163000000-1.237256 qam4
6171000000-1.237256 qam5
7179000000-0.537256 qam6
8187000000-0.537256 qam7
9195000000-0.538256 qam8
10203000000-0.238256 qam9
11211000000038256 qam10
12219000000-0.438256 qam11
13227000000-0.938256 qam12
14235000000-1.238256 qam13
15243000000-1.538256 qam14
16251000000-1.438256 qam15
17259000000-138256 qam16
18267000000038256 qam17
19275000000038256 qam18
202830000000.238256 qam19
212910000000.538256 qam20
223070000001.538256 qam22
233150000001.738256 qam23
243230000002.738256 qam

24

 

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6153191
2Locked37.674819286106236
3Locked37.334567844421394
4Locked37.6949387011177082
5Locked37.62087239812770642
6Locked37.6151543333501
7Locked37.61360927836
8Locked37.613270614886
9Locked38.913303328808
10Locked38.615109036837
11Locked38.617345938541
12Locked38.619842946560
13Locked38.920297452875
14Locked38.620150838809
15Locked38.618718621421
16Locked38.612152310581
17Locked38.6436181719
18Locked38.69383279
19Locked38.63359123
20Locked38.9271066
21Locked38.6223876
22Locked38.6102597
23Locked38.676329
24Locked38.94994
0 Kudos
Reply
Highlighted
  • 4.6K
  • 844
  • 1.22K
Very Insightful Person
Very Insightful Person
258 Views
Message 2 of 4
Flag for a moderator

Re: Slow download NE32

Hello

Looking at your downstream stats straight away can see that there is a huge amount of post RS errors, this can be caused by noise on the line, for a quick check go around and check that all coaxial connections to the VM equipment are finger tight, once that has been done turn off the hub for 30 seconds and then back on.

Can you also click on top of this page where it says "Check Service Status" in case there is a local issue, or call 0800 561 0061

If that doesn't resolve the issue then wither call in on 150 or wait for a forum member picks up the post.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 36
  • 0
  • 3
On our wavelength
252 Views
Message 3 of 4
Flag for a moderator

Re: Slow download NE32

The service checker has been saying everything is fine all week.

I've rebooted and speeds are as they should be but that's been the case most of the week they soon go back down again.

0 Kudos
Reply
Highlighted
  • 15.46K
  • 1.62K
  • 2.64K
Very Insightful Person
Very Insightful Person
234 Views
Message 4 of 4
Flag for a moderator

Re: Slow download NE32

If you rebooted - the RS error counts wiould have reset to 0. Did they, and if so have they started to build up quickly again - if so - call it in for a techy.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply