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hinckleyfox
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Tuning in
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Slow download M350

Given up hope of contacting customer services! Maybe if I don’t pay them, I might have more luck talking to someone! 
We had an issue in Hinckley area a couple of weeks ago, we lost connection for an hour or so. Now download speed is never above 200mbps (ok, I know that’s not bad), but it’s very jittery and inconsistent. If I pay the landlord for a pint, I expect a pint, not half...you know what I’m saying!
I’m only writing this in the vain hope someone at Virgin reads it, but if anyone wants to share their woes here...feel free!

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MikeRobbo
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Alessandro Volta
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Re: Slow download M350

Try a reboot to see if the Hub can renegotiate a better connection using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try your connection again.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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