Here are my speed tests (speedtest.net) from the last 2 weeks, 23 in total, I will put a red line to show what my package says I should be getting (350):
I have done all the tests and restarted my router multiple times, the test is being done on a wired PC connection. Nothing has changed on my end, yet my speed has dropped dramatically.
Not only is the speed VERY low, the connection is very unstable. I game a lot, and 1 minute my ping is fine the next it is high, then low, then high. When running the test itself you can the stream of data coming in is not smooth at all..
My speed has dropped as low as 10mbps for long durations and its been a while since I have seen that magical 350mbps as you can see from the picture above..
My upload is different story, smooth as butter and stable.
2 complaints and 3 hours of being forwarded to the wrong departments via customer service I am now here.
Rhys: yes, how can i help? <- RHYS PRETENDING HES TECHNICAL SUPPORT
You: I have been getting a slow and unstable internet connection for the last month now, coming and going, i have tried everything your website has to offer on fixing it to no avail
Rhys: im very sorry about that, what ill need to do is get you through to our help team who will be able to sort that out for you, you might even need a new router, please allow me to get you through <- RHYS PASSING ME TO ANOTHER DEPARTMENT BECAUSE HE ISN'T TECHNICAL SUPPORT
16:00, Jun 27 Priya: Good afternpoon! Thanks for contacting the Web Messenger team, I've got your query and I'll help you fix it, in order to do this, I just need to get a few details. To begin with can I have your Full Name? and are you the Account Holder? And finally can I have the Account Number?
(Spending some time trying to answer security questions but every time the chat refreshes from navigating through the virgin media site, it breaks..)
16:20, Jun 27
Priya: I can see you have contacted us today regarding slow internet speed, is that correct?
Priya: I really regret about the inconvenience you're facing.
Priya: Now that we have cleared security, let me connect you to the technical team, they will help you further.
You: Oh i thought you were the technical team
Priya: Due to corona virus, as we have limited staffing, it’s taking much much longer than usual to answer your message. Please don't drop the chat session, a representative will be with you shortly.
Priya: No 🙂 <- again not technical, smiley face
Priya: Please be online.
17:12, Jun 27 You: .. <- Me just checking my chat is working because im still waiting
17:53, Jun 27 You: 14.54<- Me just checking my chat is working because im still waiting
18:06, Jun 27 You: ... <- Me giving up waiting for the 3rd day in a row because 3 hours is a joke. Same story the day before and the day before that. Issue still not fixed, customer service haven't got a clue what they are doing
Are you wired direct to the hub or via a switch or powerline plug?
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