Anyone else having super slow speeds in Bristol area? We have M200 package but have only seen that speed once! Our speeds are consistently around 40mbps or below. Had issues like this for months which is not helpful now that I'm working from home full-time. I've checked wired and wireless connections on multiple devices, done all resets etc and have confirmed that the issues are definitely not on our end.
Would be good to get this resolved asap and actually get what I'm paying for rather than quarter of it.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
As Mike says you have issues. Look again after a restart but channels 4 and 5 in particular are horrid. The signal to noise raitio should be above the minimum of 34dBmV - yours on 4 is 25 ! - indicating noise is overwhelming the signal - you will need a tech visit to investigate where that is coming from and to eliminate it.
A long shot but worth checking, that all of your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc with no “unterminated loose ends, and that the internal wiring is ok with no kinking or chaffing. Also check that all looks good with the outside cabling and wall box
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Similar issues to yourself, I'm currently paying for the 500mb connection with 2 boosters in the property to which is a 1950s build therefore not overly insulated. The past few months i've been as low as 8mb download which is absolutely disgusting and comparative to £5 service not what im currently paying for. I have contacted them on numerous occasions to the extreme of waiting circa 1 hour to speak to a human being with the same response of moving my Router, leave it off for 5 mins blah blah blah - And as you can see from the above statements there is no resolution as at present I'm achieving 50 - 70 mbs per second at the very best which on occasions i can't even stream BBC iplayer on one of the fastest connections in the uk.... rant over......
I too have been having issues with speed for weeks now, changed cables etc...I have a Hub 3.0 in modem mode with a TP-Link AX6000 gaming router, haven't been able to get near my 500Mbps since August 10th... Download speeds have been really bad, down to 40 and even 8Mbps...but the upload speeds have been consistent at 49-50Mbps which is where they are supposed to be...