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PeteM2
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Slow broadband

My broadband is significantly slower than it should be. I pay for over 200mbps but it is always less than 50mbps and frequently less than 10mbps, even when sitting next to the router (or plugged directly into the router).

I have tried all the tips suggested by Virgin online or on automated phone messages.

What I would really like is for an engineer to visit to resolve the situation, but there seems to be no way of booking one (even though a recent email from Virgin suggested free servicing was part of my package) and any attempts to call Virgin result in an endless spiral of automated messages.

Does anyone know either how to arrange a visit from an engineer, or have any other advice as to how to get the broadband speeds we pay for?

Thanks

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jbrennand
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Re: Slow broadband

What Hub model do you have? Can you just do a speed test like this to rule out other things first.

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a known good and working Cat5e (or better) ethernet cable, directly to the Hub which you have put into “modem mode” (see VM website for “How To”). Test at speedtest.net (not using their App!) to your nearest VM server - try on 2 different browsers.

If they are still low – boot the device into windows safe+networking mode and try again.

There are many posts on here where unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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PeteM2
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Re: Slow broadband

Thanks John, I'll let you know how I get on

 

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