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peteclen
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Slow broadband

I'm on 200Mb broadband. Speed varies enormously throughout the day, but currently  getting around 62. At lunchtime today, it was down to 2.5!

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MikeRobbo
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Alessandro Volta
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Message 2 of 18
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Re: Slow broadband

How are you connecting your device[s], Wi-Fi or ethernet cable ?

++++++++++++++++++++++++++++++++++++++++++++++++++++

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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peteclen
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Re: Slow broadband

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1419000000840256 qam30
21870000009.540256 qam7
31950000009.340256 qam8
42030000008.940256 qam9
52110000008.640256 qam10
62190000008.140256 qam11
72270000007.640256 qam12
8235000000740256 qam13
92430000006.840256 qam14
10251000000740256 qam15
112590000007.440256 qam16
122670000007.340256 qam17
132750000007.440256 qam18
14283000000840256 qam19
152910000008.340256 qam20
162990000008.540256 qam21
173070000008.840256 qam22
183150000009.140256 qam23
193230000008.940256 qam24
203790000008.340256 qam25
213870000007.840256 qam26
223950000007.340256 qam27
234030000007.540256 qam28
24411000000840256 qam29



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9250
2Locked40.3310
3Locked40.3490
4Locked40.3340
5Locked40.3150
6Locked40.9290
7Locked40.3250
8Locked40.3170
9Locked40.9170
10Locked40.3350
11Locked40.3170
12Locked40.9120
13Locked40.3140
14Locked40.3230
15Locked40.9220
16Locked40.3220
17Locked40.3290
18Locked40.9200
19Locked40.3230
20Locked40.9110
21Locked40.3300
22Locked40.9260
23Locked40.3140
24Locked40.3420
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peteclen
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Message 4 of 18
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Re: Slow broadband

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000037.5512064 qam1
23940000034.5512064 qam4
34619996135512064 qam3
45370000036512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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peteclen
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Message 5 of 18
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Re: Slow broadband

Network Log

Time Priority Description

15/10/2020 18:18:25noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/10/2020 18:17:47Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 12:58:19noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 12:58:19ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 12:47:2ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2020 02:30:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2020 16:55:23noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2020 16:54:53Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/10/2020 00:19:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2020 01:05:32criticalREG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2020 01:05:32ErrorT6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2020 01:05:32criticalRegistration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2020 01:03:6noticeSW download Successful - Via NMS
09/10/2020 01:01:42noticeSW Download INIT - Via NMS
08/10/2020 12:28:10ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/10/2020 01:50:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/10/2020 07:04:45noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/10/2020 07:04:45ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/10/2020 05:12:37ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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peteclen
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Message 6 of 18
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Re: Slow broadband

My BQM 

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MikeRobbo
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Alessandro Volta
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Message 7 of 18
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Re: Slow broadband

All red is indicative of a Hub not responding to ping.

Can you go into the Hub settings and set your Firewall to what is shown below.

Hub-3-Firewall


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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peteclen
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Message 8 of 18
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Re: Slow broadband

Thanks for the reply. 
 
The hub is in modem mode, so doesn't have firewall settings. 
 
My WiFi is provided by TP-Link Deco P9s, which also, perhaps surprisingly, appears to have no firewall. The Laptop is using Defender. 
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David_Bn
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Message 9 of 18
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Re: Slow broadband

Hi peteclen

 

Thanks for your post on our Community Forums!

 

Sorry to see that you've been kept waiting for a response, and that you've been experiencing slower than expected speeds.

 

I've looked at the stats of the hub and everything appears to be in spec. Are you still experiencing a slow speed on the broadband connection? Are you running speed tests on an Ethernet connection?

 

Kindest regards,

 

David_Bn 

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peteclen
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Message 10 of 18
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Re: Slow broadband

Thanks for the reply 

Yes, still slow, even on ethernet - 78.44 download, 20.89 upload

On WiFi, it's 33.59 and 20.04 respectively

I'm also in contact with TP-Link support re their low WiFi speeds. Could the two be simply incompatible? 

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