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AliMac
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Slow broadband

We had virgin installed yesterday and after running a speed test we saw we're only getting around twenty to thirty Meg as opposed to the 300+ we're paying for. We called the help desk and they log into the router and then asked us to run a broadband speed test with them online. At that point the broadband speed jumps to about 180meg (still just over half of what we pay for) and the technical support people say there's no fault on their end or with our router. Unfortunately  a couple of minutes after ending the call the speed drops back down to twenty. 

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griffin
Alessandro Volta
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Message 2 of 6
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Re: Slow broadband

How are you connecting wired or wirelessly?

If wireless, try wired directly to the hub with a Cat 5e cable or better, with a device equipped with a gigabit ethernet network card.

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AliMac
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Re: Slow broadband

Thanks, I took your advice and tried with a wired connection. There was no change. In fact our connection has dropped to less than twenty now out of 350+ it's supposed to be. 

24/03/2019, 6:52 pm Wifi 51.23999833 0.551385 58.017512

25/03/2019, 5:10 am Wifi 51.24058667 0.55092 40.894104

25/03/2019, 10:55 am Wifi 51.240755 0.5511033333 48.085952

25/03/2019, 10:56 am Wifi 51.24076 0.550975 34.324448

25/03/2019, 9:58 pm Wifi 51.24064833 0.5509083333 19.504208

25/03/2019, 9:58 pm Wifi 51.24064833 0.5509083333 22.515264

25/03/2019, 10:03 pm Wifi 51.24082167 0.551065 41.403352

WiFi speeds, I'll post wired shortly to show very little difference. Should have stayed with bt. 

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Forum Team
Forum Team
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Message 4 of 6
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Re: Slow broadband

Hi AliMac,

 

Welcome to our community. Thanks for posting.

 

Apologies for the inconvenience. How are things looking at the moment since your last post? Is this affecting all devices? Have you tried rebooting your router? This fix the issue most of the time.

 

Let us know so we can further assist you.

 

Thanks,

 

Renan_G

 

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jesuh
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Message 5 of 6
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Re: Slow broadband

Contact support and you restart your router and computer. If your windows will update program version, it will problem your speed.

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AliMac
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Re: Slow broadband

Thanks for your help everyone, it was because I was using chrome browser to run speed test on my laptop. Once I'd switched to Edge it gave a speed of over 400 Meg which was nice as only paying for 350.

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