I understand Virgin can reduce your internet speed if you are behind with your bill,as my bill is up to date now, my broadband speed is approx half the speed it should be.There is no faults in my area and by running a speed test it says all is ok,this has been going on for 3 days,my question is how long does it take for Virgin to put my speed up to what it should be,I have been trying to work from home but I am restricted,please help
I have checked service status, there is no local issues,the hub is up against my desk top,my tv and virgin box is downstairs,this is the only problem I have had. this set up has been like this for a couple of years with no problems,I am running on 100 Mbp,cheers Gary
Are you testing on wifi? If you are test over an ethernet cable connection. Test at speedtest.net on a browser an not on the App - which often produces slower speeds.
To rule out your equipment causing the issues, put the Hub into Modem mode and try again on ethernet.
If still low boot the pc/laptop into safe+networking mode and try again on modem mode.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Finally I got through to a voice ,after explaining to the person everything I had done with the advice from the community and the recorded messages he told me there was a local problem,although it says on the portal there is no problems and it will be fixed by 6pm this evening,and at 3.55pm I received a txt from Virgin saying this issue is now fixed.....well its not,I am still having the same problem