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NMasters10
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Slow broadband (wifi signal fine)

We just got Virgin 9 days ago and have had very slow speeds (absolute max is 40 mpbs, but that was a one off). The previous tenant had good speeds with Virgin. I have posted today's network log, below.

The Hub menu says 'Partial Service (DS only)'

Network log:

18/01/2021 20:50:57noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 20:34:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 20:15:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 20:12:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 19:57:49noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 16:59:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 15:57:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 15:57:5criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 15:50:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 15:50:26criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 15:49:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 15:49:6criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 15:48:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 15:42:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 15:42:46criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 15:41:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 15:41:6criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 15:29:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 15:29:8criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 15:28:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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NMasters10
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Re: Slow broadband (wifi signal fine)

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
60299952
Locked
Provisioning State
Online
 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-3.537256 qam25
2203000000-2.436256 qam9
3211000000-2.436256 qam10
4235000000-3.436256 qam13
5243000000-2.536256 qam14
6251000000-3.236256 qam15
7259000000-2.937256 qam16
8267000000-3.437256 qam17
9275000000-4.236256 qam18
10283000000-437256 qam19
11291000000-4.237256 qam20
12299000000-3.736256 qam21
13307000000-4.236256 qam22
14315000000-3.237256 qam23
15323000000-3.537256 qam24
16339000000-2.737256 qam26
17347000000-237256 qam27
18355000000-237256 qam28
19363000000-3.536256 qam29
20371000000-2.937256 qam30
21379000000-3.737256 qam31
22387000000-3.237256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.3140
2Locked36.35880
3Locked36.62690
4Locked36.6590
5Locked36.6290
6Locked36.6530
7Locked37.3170
8Locked37.3380
9Locked36.6660
10Locked37.3730
11Locked37.3450
12Locked36.6110
13Locked36.680
14Locked37.370
15Locked37.3160
16Locked37.3150
17Locked37.6100
18Locked37.3150
19Locked36.6100
20Locked37.3110
21Locked37.670
22Locked37.320

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029995249512064 qam1
23940001747512064 qam4
34619998649512064 qam3
45370000249512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Chris_W1
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Re: Slow broadband (wifi signal fine)

Hi NMasters10, thanks for the message and sorry to hear that you are having issues with the service. Are you having issues on both the wired and wireless? I have checked into any faults with the modem and area and cannot see any issues with the service as it's all showing green. Can you confirm if you are still having performance issues? Chris

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NMasters10
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Re: Slow broadband (wifi signal fine)

Yes, the issues are with wired and non-wired connections, and they are continuing.

When the service is at its best (and actually working), we are only getting a max speed of 40 mbps.

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Chris_W1
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Re: Slow broadband (wifi signal fine)

Can you do a broadband quality monitor here and let us know the results? Chris

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