Don't login, instead below there click on Check Router Status
From the Router Status” page copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages.
You could also set up a BQM monitor atthinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK.
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Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're unhappy with your current speeds.
What speeds are you getting on a wired connection at the moment?
Have you tried to use different Ethernet cables to see if there is a difference in speeds?
Have you re-booted your Hub since the technician appointment?
I was able to locate your account and I can see that your upstream power levels are out of spec at the moment.
Please give these suggestions a try and let us know how you get on. If your power levels do not change, we will look into this issue further for you and look at booking in another technician appointment,