on 11-07-2021 12:52
I pay for a broadband speed of 100 but recently carried out a speed test which gave me results of a high of 10 and a low of 3.
I use a newish Virgin hub connected via ethernet and have been a customer from way back when it was still NTL. I am disabled and not in a position to replace cables to move the hub.
I had to start a new account to get in here as it wasn't signing me in, Virgin don't appear to make it easy to contact them.
11-07-2021 12:57 - edited 11-07-2021 12:58
Please post your power levels, Pre and PostRS errors and network log. Also setup a BQM here www.thinkbroadband.com/ping
Check the status of your network via your VM account as well.
Once we have the figures we can comment on the state of the circuit.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 12-07-2021 13:51
I just set up the BQM and can give you the speed test figures from that.
on 12-07-2021 13:58