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Strikaz
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Slow broadband speed

Should have a min guaranteed speed of 54mbps but Performance patchy and poor and Ofcom speed checkers shows download speeds of between 12.7 and 45.5mbp.

have tried all the usual fixes, reboot, moved router etc.. completely unable to get through to a live person at virgin to help so posting the issue here with my fingers crossed.

 

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-tony-
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Re: Slow broadband speed

how are you testing wired or wifi - always do speed tests wired

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Strikaz
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Re: Slow broadband speed

Thanks Tony

Testing Wi-fi not wired. how do I go about testing wired?

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-tony-
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Re: Slow broadband speed

you need a wired device - laptop of desktop - consoles are possible to test with but not reliable

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Strikaz
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Re: Slow broadband speed

Thanks tony

 

ill try that, but I would have thought that a good measure of Wi-fi performance would have been to measure the Wi-fi connection and not a wired connection.

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-tony-
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Re: Slow broadband speed

if you are getting slow wifi it can be for many reasons but in order to have a start point you/we need to know that the speed at the modem is correct

so assuming you get full speed wired then the next step is to look at the wifi environment as the problem is your side - if you are getting slow speeds wired then thats a VM problem and they need to look at it and resolve it 

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