The real problem is, when I play games, specifically Counter Strike, my ping varies heavily between 20 and 300ms, and sometimes peaks at 500ms. This is unplayable and has made me a more irritable person. As a result, 4 months ago, after trying for 3 weeks, I got into a live chat with customer support. I was told it would be fixed on May the 10th. I look it up around April and this is fixes to the TV service, as if that would help the issues.
If I'm spending £80 for 200mbps, I do expect at least near to that number, and not a hundred+ times slower. Help ASAP would be appreciated.
Also, this is directly through ethernet.
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Re: Slow broadband at peak times, was told it would be fixed in early May.
Hi there Jeeves1,
I appreciate you posting back on the community.
Sorry to read you are having an issue with the broadband speeds. I know how frustrating this can be.
When I checked your connection, there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F003395649 and has a review date of 3rd January 2018. As this is a review date it can be subject to change.
I can see you mentioned you achieve 50 Mbps at 7:00am, is this speed test completed through a wireless connection? If so, can you can through wired please to see if there is a difference?