My broadband has been really good in the past with speeds over the average 350Mbps, however for the last year it has been getting worse, now the best I can achieve while connected to the Router with a Cat6e cable is around 100Mbps.and the Wi-Fi is obviously worse....
I have called the Virgin helpline a few weeks ago and they said that they were aware of an issue in my area and to call back in a week if the issue continues, the issue did not get resolved so I called Virgin back and the guy who answered the phone after waiting me for over 1hr didn't have a clue at all. He said at the end of a painful script that the issue was my home network setup, which is nonsense.
Since I have tried to use the online chat help and again the person on the other end took all my details, then said they were checking and then never came back to me, I still have the box open. I reckon it was a bot and not a real person.
I then submitted two complaints and haven't heard anything since.
I'm now currently on hold with the Virgin Media help line to try and get someone who can do something.
If Virgin can no longer provide me the service that I'm paying for the don't charge me for it.
I have attached a speed test report for information.
Just feel like cancelling my Virgin Contract and feel they have broken their end of the agreement.
Wired is always the best option as VM do not guarantee the wireless speed.
Can you please post your network stats from the hub Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1 Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead. Posting the stats by copy and paste will remove all personal information so no breaches. Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator. Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues. Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.
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You really do need to copy and paste the info, the images you have supplied are cropped and have lost a lot of information.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
Thanks for your post and for reaching out to the community forums. Sorry to see that you have been having connection issues, I've ran some remote diagnostics and it does show that your hub is already being replaced. Do let us know how it goes with the replacement hub.