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Hanaire
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Slow WiFi speeds

I've ben having problems the past 3 weeks with slow wifi. Plugging my laptop in to the router is sometimes better but not practical.

Today plugged in I was getting about 40Mbps but on wifi I was getting about 10Mbps, I'm getting similar across a few different devices.

I read on another post that the router status result could be useful, does the below mean anything to anyone?

Downstream bonded channels
 
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12030000009.840256 qam9
22110000009.640256 qam10
32190000009.540256 qam11
42270000009.440256 qam12
52350000008.640256 qam13
62430000008.540256 qam14
72510000008.140256 qam15
82590000008.540256 qam16
9267000000940256 qam17
102750000009.140256 qam18
112830000008.640256 qam19
122910000009.340256 qam20
132990000008.940256 qam21
143070000009.540256 qam22
153150000009.540256 qam23
163230000009.340256 qam24
173310000009.340256 qam25
183390000008.940256 qam26
193470000009.340256 qam27
20355000000940256 qam28
213630000009.440256 qam29
22371000000940256 qam30
233790000008.540256 qam31
243870000007.640256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.31040
2Locked40.31140
3Locked40.32190
4Locked40.32420
5Locked40.3960
6Locked40.31320
7Locked40.31140
8Locked40.9980
9Locked40.31010
10Locked40.31110
11Locked40.3910
12Locked40.3740
13Locked40.31910
14Locked40.91190
15Locked40.3900
16Locked40.31640
17Locked40.91160
18Locked40.91000
19Locked40.31520
20Locked40.31360
21Locked40.31620
22Locked40.91000
23Locked40.91670
24Locked40.91940

 

 
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Hanaire
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Re: Slow WiFi speeds

 
Upstream bonded channels
 
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16030000040.3512064 qam1
24620014839.3512064 qam3
33939998039512064 qam4
45370000039.8512064 qam2


Upstream bonded channels
 
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0020
2ATDMA0000
3ATDMA0010
4ATDMA0010
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Hanaire
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Re: Slow WiFi speeds

 
 
Network LogTime Priority Description
27/09/2021 16:00:38noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2021 16:00:7Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2021 13:10:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2021 04:31:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/09/2021 11:20:17ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 14:31:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2021 08:44:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2021 16:30:15noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2021 00:56:0ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2021 15:22:19noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2021 21:20:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2021 12:55:59ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2021 07:34:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2021 00:55:59ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2021 13:44:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2021 13:41:10criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2021 13:38:56Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2021 13:38:52criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2021 13:38:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Akua_A
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Re: Slow WiFi speeds

Hi @Hanaire,

 

Welcome to our community forums and thank yo for your first posts.

 

Sorry to hear you have been having slow speeds on wireless devices. I can understand this is not ideal and want to best help.

 

I have been able to access your account using forum details to further look into this. After running some checks it looks as if there may be an issue with your downstream power levels and an engineer may need to be sent out to resolve this. For this reason I am sending you a private message. Please look out for the purple envelope on the top right hand corner and provide a response when you can.

 

Thanks,

Akua_A
Forum Team



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Akua_A
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Re: Slow WiFi speeds

Glad to hear this @Hanaire.

 

You should be able to find your appointment listed in your my VM account under the tab "My orders and appointments". You can also reschedule the appointment there.

 

Please let me know how the appointment goes and if you need any further help.

 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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