Slow WiFi no help

[jasondmorgan425]

So about a day and a half ago my speed dropped WiFi normally 7.80mbps was getting 130 Mbps , if I reset sh5 WiFi devices stop connecting sh5 light flashes white or blue and green ,then devices connect at slow speed and then drop out in our in out and today been slow ,called VM no help was told there nothing wrong in your area and nothing wrong with the hub , told me to test on Sam knows and got 130 Mbps he still ignorant to the drop out and refused to send a engineer , in the past 3 months this has happened with the hub5, truespeed connecting my area over next year or so , tonight about half hour ago speed came back without me doing anything , the idiot on the phone also tryed to say it's my houses fault not the hub

[Adduxi]

Post the power levels, Pre and PostRS errors and network log from the Hub.

Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

Once done we can comment.

[Ashleigh_C]

Hi there @jasondmorgan425 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you are facing issues with your service, I have checked on our side and cannot see anything that could be causing this. 

Are you able to post the Hub power levels and a BQM as Adduxi has advised? 

[Client62]

Why assume the VM Hub and not your Wi-Fi device is at issue here ?