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Didgeriwho
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Slow Upload

Hi,

Had a temporary outage earlier when the connection died completely. Hub 3 is in modem mode. Rebooted the hub and attached network gear. Connection is up again but upload speed is awful. Have not tested with a wired connection but have tested with 2 different wifi connected devices . Even when stood next to the main router with my phone, it struggles to hit 3Mbps upload. Failing to get above 0.5Mbps in other areas of the house. It is usually way higher.

Router status details will follow.

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-tony-
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Alessandro Volta
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Re: Slow Upload

test with the hub in router mode and post some info

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

____________________

Tony.
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Didgeriwho
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Re: Slow Upload

Status -

Item Status Comments

Acquired Downstream Channel (Hz)
298750000
Locked
Ranged Upstream Channel (Hz)
53699021
Locked
Provisioning State
Online
 
 
Downstream
 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12987500004.440256 qam21
22187500003.440256 qam11
32267500003.540256 qam12
42347500003.540256 qam13
52427500003.740256 qam14
62507500003.740256 qam15
72587500003.940256 qam16
82667500003.940256 qam17
92747500003.940256 qam18
10282750000440256 qam19
11290750000440256 qam20
123067500004.540256 qam22
133147500004.540256 qam23
143227500004.540256 qam24
153307500004.640256 qam25
163387500004.940256 qam26
173467500004.940256 qam27
183547500004.840256 qam28
19362750000540256 qam29
20370750000540256 qam30
213787500005.140256 qam31
223867500005.140256 qam32
233947500005.140256 qam33
244027500005.140256 qam34


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.340
2Locked40.350
3Locked40.970
4Locked40.360
5Locked40.360
6Locked40.360
7Locked40.360
8Locked40.360
9Locked40.950
10Locked40.350
11Locked40.350
12Locked40.960
13Locked40.350
14Locked40.360
15Locked40.350
16Locked40.360
17Locked40.950
18Locked40.350
19Locked40.360
20Locked40.350
21Locked40.340
22Locked40.3140
23Locked40.9110
24Locked40.300
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Didgeriwho
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Re: Slow Upload

Upstream -

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370067239.3512016 qam2
26030044839512016 qam1
33940044040512016 qam4
44620064840512016 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0070
3ATDMA0000
4ATDMA0000

 

Configuration -

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062-b.cm



Primary Downstream Service Flow

SFID48388
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID48387
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

 

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Didgeriwho
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Re: Slow Upload

Network Log -

Network Log

Time Priority Description

19/08/2021 10:50:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 10:40:40Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:07:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:06:54criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:54criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:54criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:17criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:17criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:12criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/08/2021 09:02:12criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 07:26:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 23:23:48ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2021 18:14:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2021 11:23:48ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/08/2021 05:29:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2021 23:23:48ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/08/2021 19:26:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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-tony-
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Alessandro Volta
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Message 6 of 11
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Re: Slow Upload

upstream channels are all 16qam they should be 64 so try a reboot and see if they change - if that does not help do a reset - hold the button a good 30sec and then some - be aware that will reset all settings back to default - again see if that helps - if not you need some info from staff here - you had an outage the fault if it was that could still be ongoing

____________________

Tony.
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Didgeriwho
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Message 7 of 11
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Re: Slow Upload

Another restart seems to have done it -

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000039.3512064 qam2
26030000039512064 qam1
33940000040512064 qam4
44620000040512064 qam3

 

Reporting "proper" upload speeds again

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lotharmat
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Message 8 of 11
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Re: Slow Upload

Keep your eye on it - there's a chance they could drop again!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Akua_A
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Message 9 of 11
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Re: Slow Upload

Hi @Didgeriwho,

 

Welcome to our community forums and thank you for for your first posts.

 

Sorry to hear you were having issues with your upload speeds. We are however glad that our community were able to help resolve this.

 

Please continue to monitor this and let us know if you need any further help.

 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Didgeriwho
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Message 10 of 11
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Re: Slow Upload

It's been up and down a few times. Power cycling sometimes works and sometimes doesn't. It's been pretty consistent for a day or so now but I will continue to monitor 

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