Slow Upload speed

[gazthomas]

For the last couple of days my upload speed on both WiFi and ethernet have been down from the 50-55mps I ususlly get and should get to between 7-10mps.. I vw rebooted everything a number of times but no change 

[jbrennand]

Lets see the connection data... can you do this..

______________________________________

Do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Disconnect all the connections and reconnect to be sure. Ensure there are no “unterminated cable loose ends or loose wires on the connectors . Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling (no clips piercing, or broken sheathing) and the wall box. 

Then,

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[gazthomas]

I will do this later but I am getting this low speed again tonight.. In the day it's been fine full upload speed over 50mps but come evening down to 6mps 

[David_Bn]

Thanks for reaching out to us @gazthomas, and I'm sorry to hear of the slow upload speeds you've been experiencing on your connection.

Can you please confirm if you've been able to review the post from @jbrennand and offer us an update on the status of the upload speed on the connection?

Thanks,

David_Bn

[gazthomas]

Hi the issue is back again this evening having been fine all day I will provide the data a little later tonight.. Tje cables and connections are all OK this issue only happens during the late afternoon and evening.. 

[gazthomas]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.5	41	QAM 256	25
2	211000000	7.6	42	QAM 256	10
3	219000000	7.6	42	QAM 256	11
4	227000000	7.4	42	QAM 256	12
5	235000000	7.2	42	QAM 256	13
6	243000000	6.9	41	QAM 256	14
7	251000000	6.8	41	QAM 256	15
8	259000000	6.9	41	QAM 256	16
9	267000000	6.8	41	QAM 256	17
10	275000000	6.6	41	QAM 256	18
11	283000000	6.6	41	QAM 256	19
12	291000000	6.8	41	QAM 256	20
13	299000000	6.8	41	QAM 256	21
14	307000000	6.6	41	QAM 256	22
15	315000000	6.2	41	QAM 256	23
16	323000000	6.3	41	QAM 256	24
17	339000000	6.5	41	QAM 256	26
18	347000000	6.5	41	QAM 256	27
19	355000000	6.4	41	QAM 256	28
20	363000000	6.6	41	QAM 256	29
21	371000000	6.7	41	QAM 256	30
22	379000000	6.4	41	QAM 256	31
23	387000000	6.1	40	QAM 256	32
24	395000000	6.3	41	QAM 256	33
25	403000000	6.6	41	QAM 256	34
26	411000000	6.1	40	QAM 256	35
27	419000000	5.9	40	QAM 256	36
28	427000000	5.8	40	QAM 256	37
29	435000000	6.2	40	QAM 256	38
30	443000000	6	40	QAM 256	39
31	451000000	5.6	40	QAM 256	40

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	8527359	0
2	Locked	42	588329	0
3	Locked	42	760980	0
4	Locked	42	1082051	0
5	Locked	42	1261666	0
6	Locked	41	1729422	0
7	Locked	41	2195897	0
8	Locked	41	2718452	0
9	Locked	41	3208959	0
10	Locked	41	3877585	0
11	Locked	41	4500803	0
12	Locked	41	5648751	0
13	Locked	41	5864013	0
14	Locked	41	6929970	0
15	Locked	41	7940446	0
16	Locked	41	9316931	0
17	Locked	41	9495846	0
18	Locked	41	9126400	0
19	Locked	41	9738164	0
20	Locked	41	10872698	0
21	Locked	41	12590315	0
22	Locked	41	13276883	0
23	Locked	40	16062219	0
24	Locked	41	17871808	0
25	Locked	41	20421864	0
26	Locked	40	24662822	0
27	Locked	40	23431594	0
28	Locked	40	25773579	0
29	Locked	40	27494413	0
30	Locked	40	27951624	0
31	Locked	40	31602268	0

[gazthomas]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	41.3	5120	QAM 64	1
1	43100000	41	5120	QAM 64	2
2	36600000	40.8	5120	QAM 64	3
3	30100000	40.5	5120	QAM 64	4
4	23600000	40	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	3	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	35	0
4	ATDMA	0	0	1284	0

[gazthomas]

Network Log

Time Priority Description

09-12-2023 18:35:48	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-12-2023 02:59:19	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-12-2023 02:59:19	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-12-2023 02:59:15	notice	REGISTRATION COMPLETE - Waiting for Operational status
09-12-2023 02:59:09	warning	Dynamic Range Window violation
09-12-2023 02:59:09	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-12-2023 02:59:09	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-12-2023 02:59:09	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-12-2023 02:59:09	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-12-2023 02:59:09	warning	Dynamic Range Window violation
09-12-2023 02:59:09	warning	Dynamic Range Window violation
09-12-2023 02:59:09	warning	Dynamic Range Window violation
09-12-2023 02:59:09	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-12-2023 02:59:04	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-12-2023 02:59:01	notice	TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-12-2023 02:58:58	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-12-2023 02:58:56	notice	Honoring MDD; IP provisioning mode = IPv4
09-12-2023 02:58:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-12-2023 02:58:34	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-12-2023 02:58:34	critical	Cable Modem Reboot because of - unknown
08-12-2023 19:33:30	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-12-2023 19:32:16	critical	No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-12-2023 19:31:43	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
08-12-2023 19:31:42	critical	Cable Modem Reboot because of - HW or Power-On Reset
06-12-2023 21:09:20	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-12-2023 21:09:19	critical	Cable Modem Reboot because of - HW or Power-On Reset
04-12-2023 18:32:22	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
04-12-2023 18:32:22	critical	16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-12-2023 19:13:42	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-12-2023 19:10:29	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-12-2023 19:09:59	critical	No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-12-2023 19:09:26	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[gazthomas]

all done and pasted below - I am currently getting 12mps on ethernet connected PC - which all day has been giving me 55mps - this has now been happening for at least the last week - the download speed is fine - full speed

[gazthomas]

i have now posted the requested info above