Virgin Media Community

[mcolbourn]

Dear Community

I was upgraded to the M350 package from the M200 about a week and a half ago. I have seeing download seeps in excess of 350 but my upload seem to be still at the M200 level of 20Mbps I have tried both Hradwired and wireless and it will not go above 21Mbps at the most. Below are he screen shots from my superhub (its in modem mode). I have rebooted it  few times during this week and a bit and still get the slow upload. Any advice or should I call support?

Many Thanks

[jb66]

Your upstream power levels are way too high, that needs fixed. Do you have any attenuators or extra splitters connected to your hub you can remove? Can you check all the white coax cable connectors are tight?

[mcolbourn]

I Had a look from the superhub back to the wall and found this in a white cover

I have removed it from the cable and restarted the modem but the upload power seems the same 

So now it is connected stright into the wall socket now. But as I through the upload is still the smae as I gues the power lel is still too high so I have put it back in line again

[carl_pearce]

That's an isolator that protects the HUB from power spikes.

Nothing to do with adjusting power levels.

You should have four upstream channels so there is something wrong with your line.

[mcolbourn]

Thanks Carl 

I have googled the 1us issue and others have had it before. Do you think I should call support or will they pick it up from here?

[jb66]

It will get picked up on here, you only have one upstream as at 57db it cannot bond.

Once the tech gets it to below 51db it should bond and give you better speeds 

[Steven_L · Accepted solution]

Hey @mcolbourn,

Welcome back to the community and thanks for taking the time to post.

I'm sorry to hear of the issues with your connection and as @jb66 and @carl_pearce have advised that you only have one upstream channel and we will need to send out a technician to resolve this. 

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L