Virgin Media Community

[imawookie]

Hi Guys,

I noticed that (whilst gaming) I'm getting really low upload speeds.

I did a SamKnows test and it says that I'm currently getting 5mbps to the router, which is pretty bad.

I am currently on a 1Gig Plan. My Router says my max is 55mbps.

I get this low speed on both wired and wireless connections. Anyway to bump this up?

[carl_pearce]

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@imawookie wrote:

Hi Guys,

I noticed that (whilst gaming) I'm getting really low upload speeds.

I did a SamKnows test and it says that I'm currently getting 5mbps to the router, which is pretty bad.

I am currently on a 1Gig Plan. My Router says my max is 55mbps.

I get this low speed on both wired and wireless connections. Anyway to bump this up?

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Post your 'Upstream' tab data and we can check if something is out of spec.

[imawookie]

Also is this normal as well?

Getting lots of Packet Loss? What could be the cause of that?

[carl_pearce]

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@imawookie wrote:

Also is this normal as well?

Getting lots of Packet Loss? What could be the cause of that?

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As suspected you have issues with your upstream channels (QAM should be 64 on all four channels).

Lots of T3 timeouts.

Power levels very high also.

VM need to investigate further.

[imawookie]

Cheers

Will give them a ring.

[Nathan_B]

Hi there @imawookie, thanks for your post.

Sorry to see you have been having these issues with your speed. I can see from our system you did indeed speak with the team. What was advised? Were they able to help with this?

Regards

Nathan

[imawookie]

They said that they'll get someone to look into it in the morning. 

They did do that, my only complaint is that I wasn't warned about any work they'll do to my router, I was without internet for about 20/25 minutes during my working hours which was a pain.

Can see I'm getting some more packet loss again but not as bad as last time, so I'm just monitoring it for now. 

[Molly_T]

Hi imawookie, thank you for coming back to us. 
Sincerest apologies that you were not warned of the reboot on your router and that your working day was affected. This is not the kind of service we aim to provide. 

How are things going on your service now? Are you still experiencing any issues? (Particularly things with speed or packet loss?)

Let us know your current situation so we can offer further support if needed! 

All the best. 

[imawookie]

It's okay.

My upload isn't a problem but I do still seem to be getting packet loss.

It seems to happen just before 8PM where my max latency goes higher and then more packet loss occurs.

This is my router at the moment

[imawookie]

Big Packet loss this evening.