Virgin Media Community

[jimo2012]

Hello All

For months now I've been getting slow upload speeds during the day of around 4-5mps.  

I wasnt really bothered before, but now we're working from home, its becoming and issue.  I've got an engineer booked, but I'm assuming my high Upload powerlevels maybe the issue?

Thanks

James

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200168	46	5120	64 qam	5
2	32600077	45.5	5120	64 qam	7
3	39400103	45.5	5120	64 qam	6
4	25800013	45.5	5120	64 qam	8

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	7.5	40	256 qam	25
2	219000000	6.4	38	256 qam	11
3	227000000	6.5	38	256 qam	12
4	235000000	6.8	38	256 qam	13
5	243000000	6.9	40	256 qam	14
6	251000000	7	40	256 qam	15
7	259000000	7	40	256 qam	16
8	267000000	7	38	256 qam	17
9	275000000	7	38	256 qam	18
10	283000000	7.1	40	256 qam	19
11	291000000	7.1	38	256 qam	20
12	299000000	7.4	38	256 qam	21
13	307000000	7.5	40	256 qam	22
14	315000000	7.5	38	256 qam	23
15	323000000	7.5	40	256 qam	24
16	371000000	7.1	40	256 qam	26
17	379000000	7.1	38	256 qam	27
18	387000000	7.1	40	256 qam	28
19	395000000	7	40	256 qam	29
20	403000000	7	38	256 qam	30
21	411000000	6.9	38	256 qam	31
22	419000000	6.4	38	256 qam	32
23	427000000	6	40	256 qam	33
24	435000000	5.6	40	256 qam	34

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	8	0
2	Locked	38.9	8	0
3	Locked	38.9	3	0
4	Locked	38.9	18	0
5	Locked	40.3	11	0
6	Locked	40.3	9	0
7	Locked	40.3	12	0
8	Locked	38.9	10	0
9	Locked	38.9	7	0
10	Locked	40.3	11	0
11	Locked	38.9	15	0
12	Locked	38.9	26	0
13	Locked	40.3	23	0
14	Locked	38.6	27	0
15	Locked	40.3	27	0
16	Locked	40.3	7	0
17	Locked	38.9	9	0
18	Locked	40.9	8	0
19	Locked	40.3	13	0
20	Locked	38.9	11	0
21	Locked	38.9	22	0
22	Locked	38.9	8	0
23	Locked	40.3	22	0
24	Locked	40.3	20	0

[sayekm]

Also been few months since kids started home school. What internet package do you have.?

Your upstream is perfect..even better than mine.. I have 1 stuck at 16 qam

[jimo2012]

I'm on the 200mps package..

It was my understanding that voltage should be a close to 0 as possible? 

[jbrennand]

Lets see how "busy" your connection is
______________________________

If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

[sayekm]

The desireable power for downstream is zero but it still has a wide range. The max for upload is 51 and yours is well below that with 4x perfect 64qam.

If follow Jbrennand instruction and setup the BQM should be able to check how congested your area network is.
I have M200 and get around 210down but 10up durring the day.. but outside the peak day times its back to 20up

[jimo2012]

Thanks both...

I've created the graph and shared it: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/14b82985fbd264afa4c4681da02e6a093a...

[jbrennand]

Wall of red means either the i.p. address in the BQM settings is not yours - double check your i.p. address.
Or, the Hub (or your own router) is set to not respond to pings - you need to tick the box to allow it to accept them.

Navigate to routers web interface
>Advanced Settings > Advanced > Ping > (tick box to) Respond to ICMP echo requests sent to WAN IP)

[jimo2012]

Thanks!  I'll take a look...

The engineer visited and claimed that there are nationwide issues with upload speeds the moment and they are working on it.  He wanted to also swap my super hub for a new one, but the system they use for provisioning new routers is not working...

So no further forward... lol

[Corey_C]

Thanks for replying, jimo2012,

We have been having issues with hub activations in the past few days. Have you been able to get this sorted since your post?

Cheers,

Corey C