for the last few weeks I’ve only been getting 3mb upload. I’ve logged my speed for years so I know what I should be getting. I log at different times of the day and on a box wired into the hub.
i have a hub 3.0 and I have reset the hub which made a slight improvement of half a mb but the help pages suggest I should be getting 10mb. I run a web server so upload is important to me plus I upload photos and videos to google a lot.
General Configuration Network access Allowed Maximum Number of CPEs 1 Baseline Privacy Enabled DOCSIS Mode Docsis30 Config file cmreg-vmdg505-rtsl10016u-b.cm
Primary Downstream Service Flow SFID 149914 Max Traffic Rate 117000047 Max Traffic Burst 42600 Min Traffic Rate 0
Primary Upstream Service Flow SFID 149913 Max Traffic Rate 10500047 Max Traffic Burst 16320 Min Traffic Rate 0 Max Concatenated Burst 16320 Scheduling Type BestEffort
14/11/2019 12:12:30 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 15/11/2019 13:01:33 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 15/11/2019 19:31:2 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 19/11/2019 10:38:48 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 20/11/2019 12:10:50 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Thank for joining in on the forum, we will try the best to get your issue resolved.
How are you doing the speedtest is it either wired or wireless, wired is always the best option.
Can you please post your network stats from the hub Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1 Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead. Posting the stats by copy and paste will remove all personal information so no breaches. Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator. Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues. Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amout of data to the hub asking if it still on.
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Sorry that you're having some issues with slow upload speeds. I can appreciate you'd like to get this looked in to so you can can the upload speeds we'd expect.
I know you mentioned in your first post that you've done a reset, but I just wanted to check whether you have done a full factory reset using the pinhole on the back of the hub? This refreshes more settings than a normal reboot.
I've had a look at the backend of your services, and I'm not able to see anything specific that could be causing an issue, although there is a slight discrepancy which I'd like to investigate a little more, so I'll need to email the Area Field Manager.
I'll pop you a private message now to take some details.
In addition to this, could you please set up a BQM here so we have some further information if we need it? We'd advise to leave this to run for at least 24 hours and you can post the results via a live link or with screenshots.