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Slow/Unstable broadband

So i had an engineer booked for the 4-7pm time slot on Friday 18 November to look at a slow and unstable broadband connection. After turning up at 7.30 he left at 8.45 saying he couldn't fix the fault and would have to e-mail his manager to arrange another engineer visit.

Does anyone have an idea how long it takes before virgin will be in touch arranging a new visit as i have heard nothing yet.

Or do i have to call them and lose the will to live trying to get through on their phone system?!

Oh and the home phone has been 'dead' since the engineer visit. Coincidence?!    

TIA

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Message 2 of 19
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Re: Slow/Unstable broadband

Hi JohnD219,

 

Thanks for posting and welcome to the community.

 

Sorry that you've not heard back from our engineer since they visited, I can appreciate that you'd really like to know what is happening going forward to get your broadband issues resolved. 

 

I can see that this was fedback by the engineer to our Area Field Manager, so I will chase this up for you. I'll get back to you once I have some information.

 

Thanks 

 

Melissa 

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Message 3 of 19
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Re: Slow/Unstable broadband

Thank you Melissa.

We're still without a telephone also!

 

Regards

John

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Re: Slow/Unstable broadband

Thank you for confirming that, I meant to add to my post that I've also chased up the telephone line too.

 

Thanks for your patience with this.

 

Melissa 

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Re: Slow/Unstable broadband

Thank you.
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Message 6 of 19
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Re: Slow/Unstable broadband

No problem, I'll get back to you as soon as I can.

 

Thanks

 

Melissa 

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Message 7 of 19
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Re: Slow/Unstable broadband

So 4 weeks now since the engineer visit.

4 weeks with the problem still not fixed.

4 weeks with no home phone. Thought there may be a credit on my bill. Who am i kidding?!

4 weeks and not a word from Virgin!

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Message 8 of 19
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Re: Slow/Unstable broadband

Hi JohnD219,

 

I'm really sorry for the delay getting back to you.

 

I have emailed the Area Field Manager again to chase this up for you.

 

Thank you,

 

Melissa 

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Message 9 of 19
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Re: Slow/Unstable broadband

Hi Mellisa,

Can we agree that 30th October 2019 (date you responded to my post) can be taken as the date Virgin Media were informed that i have no land line telephone service. Even though the service actually stopped working after the engineer visit on 18 October 2019.

 

John  

 

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Message 10 of 19
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Re: Slow/Unstable broadband

A loss of service credit would be from the time you advised us it wasn't working, if this was the 30th October we would apply it from that date once the issue has been fully resolved.

 

Rob

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