Hi All! hope everyone is well and safe right now.
Been at this address for 3 years and had VM BB (M100) the whole time, never had any major concerns or issues until Aug 2020. Since we've had intermittent connection issues and our speeds seem to have been throttled for DL and UL.
Set up;
HUB 3.0 (in modem mode) > into a Netgear switch > TP Link Deco M5 (x3)
Contacted VM's Technical team on a number of occasions who have ran tests and its not on their side, and if I'm honest were rude and disrespectful! I've connected my laptop via ethernet directly to the router and still the same issues. also checked on Service Status website and that was no help.
Tried hard reset of the router, which didnt help. disconnected the deco's and switch and plugging directly into the router again no help.
Upload speeds = 0.24Mbps | Download speeds = 35.39
| |
Cable Modem Status |
Item | Status | Comments |
Acquired Downstream Channel (Hz) | 266750000 | Locked |
Ranged Upstream Channel (Hz) | 39400014 | Locked |
Provisioning State | Online | |
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 266750000 | 12.1 | 37 | 256 qam | 17 |
2 | 202750000 | 12 | 36 | 256 qam | 9 |
3 | 210750000 | 11.5 | 36 | 256 qam | 10 |
4 | 218750000 | 11 | 36 | 256 qam | 11 |
5 | 226750000 | 10.6 | 36 | 256 qam | 12 |
6 | 234750000 | 10.8 | 36 | 256 qam | 13 |
7 | 242750000 | 12.3 | 36 | 256 qam | 14 |
8 | 250750000 | 12.6 | 37 | 256 qam | 15 |
9 | 258750000 | 12.5 | 37 | 256 qam | 16 |
10 | 274750000 | 12.1 | 37 | 256 qam | 18 |
11 | 282750000 | 12.1 | 36 | 256 qam | 19 |
12 | 290750000 | 12.8 | 36 | 256 qam | 20 |
13 | 298750000 | 13.1 | 36 | 256 qam | 21 |
14 | 306750000 | 13.5 | 37 | 256 qam | 22 |
15 | 314750000 | 14.5 | 37 | 256 qam | 23 |
16 | 322750000 | 14.9 | 37 | 256 qam | 24 |
17 | 330750000 | 15.3 | 37 | 256 qam | 25 |
18 | 370750000 | 13.5 | 37 | 256 qam | 26 |
19 | 378750000 | 13.6 | 37 | 256 qam | 27 |
20 | 386750000 | 14.4 | 37 | 256 qam | 28 |
21 | 394750000 | 14.1 | 36 | 256 qam | 29 |
22 | 402750000 | 14.4 | 37 | 256 qam | 30 |
23 | 410750000 | 14.1 | 36 | 256 qam | 31 |
24 | 418750000 | 13.6 | 36 | 256 qam | 32 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 37.3 | 432 | 0 |
2 | Locked | 36.6 | 671 | 0 |
3 | Locked | 36.6 | 770 | 0 |
4 | Locked | 36.6 | 935 | 0 |
5 | Locked | 36.6 | 2166 | 0 |
6 | Locked | 36.3 | 3734 | 0 |
7 | Locked | 36.6 | 1437 | 0 |
8 | Locked | 37.3 | 444 | 0 |
9 | Locked | 37.3 | 255 | 14 |
10 | Locked | 37.3 | 646 | 0 |
11 | Locked | 36.6 | 944 | 0 |
12 | Locked | 36.6 | 660 | 0 |
13 | Locked | 36.6 | 510 | 0 |
14 | Locked | 37.6 | 371 | 0 |
15 | Locked | 37.6 | 132 | 0 |
16 | Locked | 37.6 | 275 | 0 |
17 | Locked | 37.6 | 114 | 0 |
18 | Locked | 37.3 | 605 | 0 |
19 | Locked | 37.3 | 568 | 0 |
20 | Locked | 37.3 | 441 | 0 |
21 | Locked | 36.8 | 722 | 0 |
22 | Locked | 37.3 | 696 | 0 |
23 | Locked | 36.3 | 1454 | 0 |
24 | Locked | 36.6 | 1872 | 0 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 39400014 | 36.5 | 5120 | 16 qam | 2 |
2 | 46199328 | 36.5 | 5120 | 16 qam | 1 |
3 | 25800079 | 36.7 | 5120 | 16 qam | 4 |
4 | 32599897 | 36.5 | 5120 | 16 qam | 3 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 12 | 0 |
2 | ATDMA | 0 | 0 | 17 | 0 |
3 | ATDMA | 0 | 0 | 5 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt057-b.cm |
Primary Downstream Service Flow
SFID | 81948 |
Max Traffic Rate | 117000047 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 81947 |
Max Traffic Rate | 10500047 |
Max Traffic Burst | 16320 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
Any help would be greatly appreciated
Hinal