Virgin Media Community

[hpattni8]

Hi All! hope everyone is well and safe right now.

Been at this address for 3 years and had VM BB (M100) the whole time, never had any major concerns or issues until Aug 2020. Since we've had intermittent connection issues and our speeds seem to have been throttled for DL and UL. 

Set up;

HUB 3.0 (in modem mode) > into a Netgear switch > TP Link Deco M5 (x3) 

Contacted VM's Technical team on a number of occasions who have ran tests and its not on their side, and if I'm honest were rude and disrespectful! I've connected my laptop via ethernet directly to the router and still the same issues. also checked on Service Status website and that was no help.

Tried hard reset of the router, which didnt help. disconnected the deco's and switch and plugging directly into the router again no help.

Upload speeds = 0.24Mbps | Download speeds = 35.39

Cable Modem Status
Item	Status	Comments
Acquired Downstream Channel (Hz)	266750000	Locked
Ranged Upstream Channel (Hz)	39400014	Locked
Provisioning State	Online

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	266750000	12.1	37	256 qam	17
2	202750000	12	36	256 qam	9
3	210750000	11.5	36	256 qam	10
4	218750000	11	36	256 qam	11
5	226750000	10.6	36	256 qam	12
6	234750000	10.8	36	256 qam	13
7	242750000	12.3	36	256 qam	14
8	250750000	12.6	37	256 qam	15
9	258750000	12.5	37	256 qam	16
10	274750000	12.1	37	256 qam	18
11	282750000	12.1	36	256 qam	19
12	290750000	12.8	36	256 qam	20
13	298750000	13.1	36	256 qam	21
14	306750000	13.5	37	256 qam	22
15	314750000	14.5	37	256 qam	23
16	322750000	14.9	37	256 qam	24
17	330750000	15.3	37	256 qam	25
18	370750000	13.5	37	256 qam	26
19	378750000	13.6	37	256 qam	27
20	386750000	14.4	37	256 qam	28
21	394750000	14.1	36	256 qam	29
22	402750000	14.4	37	256 qam	30
23	410750000	14.1	36	256 qam	31
24	418750000	13.6	36	256 qam	32

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	37.3	432	0
2	Locked	36.6	671	0
3	Locked	36.6	770	0
4	Locked	36.6	935	0
5	Locked	36.6	2166	0
6	Locked	36.3	3734	0
7	Locked	36.6	1437	0
8	Locked	37.3	444	0
9	Locked	37.3	255	14
10	Locked	37.3	646	0
11	Locked	36.6	944	0
12	Locked	36.6	660	0
13	Locked	36.6	510	0
14	Locked	37.6	371	0
15	Locked	37.6	132	0
16	Locked	37.6	275	0
17	Locked	37.6	114	0
18	Locked	37.3	605	0
19	Locked	37.3	568	0
20	Locked	37.3	441	0
21	Locked	36.8	722	0
22	Locked	37.3	696	0
23	Locked	36.3	1454	0
24	Locked	36.6	1872	0

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	39400014	36.5	5120	16 qam	2
2	46199328	36.5	5120	16 qam	1
3	25800079	36.7	5120	16 qam	4
4	32599897	36.5	5120	16 qam	3

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	12	0
2	ATDMA	0	0	17	0
3	ATDMA	0	0	5	0
4	ATDMA	0	0	0	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt057-b.cm

Primary Downstream Service Flow

SFID	81948
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	81947
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

 Any help would be greatly appreciated 

Hinal

[hpattni8]

***UPDATE***

Being told there is an SNR Outtage in my area (area ref 22). Was told an engineer is working on the outage and would be resolved over the weekend. Monday now and still same issues. Poor upload speeds of less than 0.5mbps.

Currently unable to work from home with these issues, any help would be much appreciated. Should I leave VM to find a different provider? or allow VM time to resolve the problem and how long would this take?